Job Description

Ref Number

B28-00129

Professional Expertise

Estates, Facilities, Accommodation and Safety

Department

Finance, Commercial and Estates (B28)

Location

London

Working Pattern

Full time

Salary

31,904-35,575

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

No

Closing Date

20-Oct-2025

About us

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UCL is a globally recognised Institution and one of the UK's most successful Universities. The award winning Accommodation team sits within the UCL Estates division, and comprises of over 26 Halls that houses more than 6500 residents.



UCL Accommodation has set out an ambitious new vision of becoming the leading provider of accommodation in the HEI sector; delivering an exceptional student experience and is embarking on new strategy to delivery this vision. Students create the communities. Most of our Halls are close to campus in Bloomsbury, one of London's most desirable neighbourhoods. We also have Halls in Camden and Victoria - exciting areas with their own quirks and treasures.



Despite London's expensive property market and the pressure on student accommodation, UCL's prices are kept as low as possible and are amongst the cheapest in the area.

About the role

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The primary function of the role will be to support the Commercial Letting Manager to drive and deliver the commercial strategy and income target, provide the central administration of all commercial bookings, managing availability, maintaining service levels and building relationships with language school group clients, study group clients and other group customers.



The Administration Assistant will provide information and guidance service to students, visitors and staff on matters relating to commercial bookings, to include availability, pricing and service levels. They will represent UCL Commercial depart at trade shows and exhibitions to promote the service and facilities available at UCL.



The Administration Assistant will provide a high level of customer service to all commercial guests and students, and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.

A full job description is attached to this advert.

Please note this is a hybrid role, with the expectation that at least three days a week will be spent in our London offices.

About you

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To do this job you'll need:
Previous experience in a similar customer facing role Previous experience in an administrative role Computer literate with the ability to use Microsoft Office, particularly Excel Ability to build relationships internally and with third party suppliers Ability to work at pace whilst maintaining a high level of accuracy and attention to detail Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines Ability to communicate effectively, both orally and in writing and demonstrate an objective, professional and calm approach when handling difficult situations To be able to offer flexibility in working hours

Please review the attached job description, paying particular attention to the Essential and Desirable criteria, and ensure these are covered in your application.

What we offer

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As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:


41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days) Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.



You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/