Job Description

Job Advert

POLY

FRAME

has provided fenestration solutions to the construction industry for over 25 years. Manufacturing PVCu windows and doors from our factory in Lenwade using two of the most trusted PVCu profiles, REHAU and Eurocell, we combine the highest quality materials with our fenestration expertise to ensure our customers receive market leading service and quality.



We now have an exciting opportunity to bring on board a Commercial Operations Administrator to our team.



In this role you will be responsible for providing administrative support to supervisors and colleagues in our Sales Order Processing and Customer Service team. You will help maintain and develop inter-departmental workflows with the aim to improve customer satisfaction. Following through any agreed outcomes and to ensure that these are completed, along with liaising with internal departments including Accounts, Manufacturing, Stores and Transport.

Responsibilities:

Processing orders, resolving customer issues and answering queries within agreed time frames Administrative tasks including completion of internal documents and dashboards, to support inter-departmental workflows Practical support, fact finder, runner between departments Providing multi-skilled help wherever needed, and cover for absence Understanding of interaction with Batching, Manufacturing, Stores and Transport Triaging complaints and resolving them within agreed time frames


We are looking for someone with a can do approach with a strong background within Customer Service and Administration. Efficient use of Microsoft Office applications, strong attention to detail, problem solving, action planning and able to influence others to quickly resolve issues.

What we offer:

Salary:

25,754pa

Contract:

Permanent

Hours:

Monday to Thursday 8.30am-5pm, Friday 8.30am-4pm

Location:

Lenwade

Benefits offered:

22 day holiday plus Bank Holidays Holiday Purchase Scheme Life Assurance Scheme Salary Sacrifice Pension Scheme Healthcare Friends and Family cashback on the Products we manufacture One day's paid volunteering leave to support your chosen charity

Manufacture a better future, visit polyframetrade.co.uk/careers



(Kindly no agencies please)