Job Description

Vacancy Name

Commercial Operations IT Analyst


Vacancy No

VN3397


Operating Company

Pulse Structural Monitoring Group


Advert

UTEC, Acteon's Geo-services business line, harnesses data to optimise designs, save time and maximise your project's economic value by providing a holistic understanding of the marine environment. Our insights underpin customers' decision-making from design to asset life extension, ensuring every decision delivers.




We are looking to hire a Commercial Operations IT Analyst on a full time, permanent basis. Based at our facility in Wokingham, the Commercial Operations IT Analyst will work closely with other members of the Commercial Operations IT Team to support and enhance our commercial IT offerings. The role will also work closely with the wider engineering disciplines, internal staff across all office locations, and end customers. The role is envisaged to be split between handling IT support escalations, system monitoring/maintenance activities, and supporting project deployments.




Duties & Main Responsibilities:


- Providing remote support to field/offshore operations & data services


- Assist with IT system deployments relating to commercial operations


- Monitoring, administration, and maintenance of our commercial cloud services


- Working with IT Lead to maintain and continuously improve the commercial service offerings


- Contribute to procedure and process documentation for the Commercial IT infrastructure & services




Skills - Essential:


- 2 years or greater in IT support roles (or similar)


- Experience at 2nd line or above in a technical helpdesk environment


- Self-motivated and capable of independent working, but also happy to work within & across teams/disciplines


- Able to solve problems in complex technical solutions


- Keen to learn new skills


- Understanding of cloud services


- Understanding of TCP/IP networking & firewalls


- Understanding of Cyber Security principles


- Windows Client/Server & HyperV


- Linux administration


- Experience with using system monitoring and remote/telemetry solutions


- Experience with supporting systems in a remote environment


- Creating and maintaining technical system documentation




Skills - Desirable:


- Experience supporting commercial cloud-delivered services or solutions


- Engineering background/experience working within an engineering environment


- Experience of using message bus solutions for microservice communications


- Working within an Agile/DevOps environment (making use of GitHub or Azure DevOps)


- Industrial data exchange protocols (MODBUS, MQTT, OPC-DA/UA etc.)


- Understanding of Open-Source software projects and development environments


- Running Dotnet/Go applications


- Running applications in a containerised environment


- Experience with Telegraf, InfluxDB, Grafana (TIG) stack


- Scripting (Powershell, Bash, etc.)


- Experience administering Azure cloud services


- Experience administering switches and firewalls


- Working within a quality assured environment




Skills - Advantageous:


- IT in an OT context


- Understanding of TSN or EtherCAT


- Loki and/or Prometheus


- Other Operating Systems - e.g. FreeBSD


- WebApp delivery (e.g. Reverse Proxy/WAF) solutions


- Kubernetes


- Deployment automation solutions (Terraform, Bicep etc.)



Location

Wokingham


Work Country

England