Job Description

Roccia

are the premier Independent Tile, Bathroom and Kitchen retailer in the Northwest. We are Creatively Unique in everything that we do, from the design of our showrooms to the training and development of our Roccia team. Our core values are Family, Excellence and Inspiration and all our employees play a key role in our success.

We are currently recruiting to the Roccia family and looking for passionate and committed individuals to join our dynamic team.

Commercial Sales Administrator

We are looking for an experienced Sales Administrator to work alongside our Commercial Manager in developing the commercial offering. Working in our beautiful award-winning Showroom in Preston, you need to be a talented individual who can demonstrate professionalism in line with our 'core values' and help increase our commercial sales. This is a permanent full-time role joining our successful teams in providing the best customer service to our valued clients.

DUTIES AND RESPONSIBILITIES

Sales Support:

Prepare and analyse sales reports and performance data.

Provide administrative support to the Commercial Sales Manager, including arranging meetings, travel arrangements, and expense reports.

Assist with lead generation and qualification activities.

Work with commercial manager to negotiate prices with suppliers and find alternative suppliers.

Ability to build good relationships with suppliers and customers alike.

Research and provided information on potential clients and competitors.

Be open to working flexibly and adapting to change.

Sales Administration:

Process sales orders, quotes, and invoices.

Manage customer accounts, including order tracking and follow-up.

Assist in the preparation of sales proposals and presentations.

Maintain and update customer records and sales databases.

Coordination with internal teams (e.g., logistics, finance) to ensure timely order fulfilment.

Serve as the primary point of contact for customer inquiries and support requests.

Address customer concerns and resolved issues related to orders, billing, and product information.

Provide product information and recommendations to customers.

Follow up with customers to ensure satisfaction and identify upsell/cross-sell opportunities.

About you:

Minimum 3 years Sales Administration and customer service experience.

Sales process knowledge, customer relationship management (CRM), order management, conflict resolution and excellent customer service skills.

Knowledge of the tile industry would be preferable.

Proficiency with CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), data entry and report generation.

Excellent verbal and written communication skills and an ability to understand the customers' needs.

Ability to work on own initiative and under pressure.

WHAT WE OFFER:

Basic salary c27,000 per annum depending on experience.

Staff Discount

On-site parking

Company Events

Workplace pension scheme

HOURS:

40 hours per week.

Monday to Friday.

28 days holiday per annum (including Bank/Public Holidays)

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Employee discount On-site parking Referral programme
Ability to commute/relocate:

Preston PR1 4HH: reliably commute or plan to relocate before starting work (required)
Experience:

Sales administration: 3 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person