Job Description

Salary

29,019 - 36,878 per annum pro-rata

Contractual hours

21

Basis

Part Time

Region

C-urb

Contract Type

21 hours per week over 3 days, Tuesday - Thursday, Fixed Term for 12 months

Job category/type

Commercial Services - After Sales, Fixed Term, Part-time

Date posted

06/06/2025

Job reference

CUCAAJUN25

Term:

Fixed term
for 12 months to cover maternity leave

Salary:

29,019.00 - 36,878.00 per annum pro-rata (dependent on skills
and experience)

Location:

This
post is based at Link's Falkirk office. However, hybrid working
is available with this role after the initial training
period.

Hours of Work:

21
hours per week, organised Tuesday, Wednesday and Thursday.



Alternative working patterns and/or working
arrangements will be considered, however Thursday 9am to 5pm is
fixed.

The Role

At Link, people are at the heart of
everything we do. Our people have made our award-winning social
enterprise the success it is today and as it continues to grow,
we want them to be the best they can be and to reach their
potential.





Link is looking for an experienced
Administrator to join the After Sales Team.





Reporting to the Commercial Services Team
Leader, you will provide a courteous and efficient service to
After Sales customer for the Shared Equity Schemes. These high
profiles schemes offer the opportunity for people to secure an
affordable home to buy and support the construction and house
building industry. In addition, the post holder will also provide
general administrative support to the wider Commercial Services
team.





The postholder will be responsible for
accurately administering transactions for shared equity schemes
such as sales, equity increases, change of title, change of
lender and additional secure lending in line with policies and
procedural guidance including liaising with external customer
e.g. applicants, solicitors and Independent Financial
Advisers.



The role involves liaising with surveyors
to instruct property valuations, ensuring correct information is
provided, relevant fees are charged and monitor invoices for
payment.





The successful candidate works closely with
the Commercial Services Team Leader and Scottish Government on
complex cases.





Will handle sensitive personal data and
maintain accurate records confidentially and in line with General
Data Protection Regulations (GDPR), Records Management Procedures
and Retention Schedules.

About You

The postholder will have experience of
providing an administrative service as well as experience of
working in a customer services environment.





The role requires a high degree of
competence in the use of a range of IT systems and experience of
dealing with sensitive data and maintaining accurate records, a
high level of attention to detail and numeracy is required for
this role.



As a skilled Administrator, you will have
experience of working within a fast- paced team multi task role
dealing with a range of customers and stakeholders, excellent
customer service skills (both written and verbal) are
essential.





In return you will be offered the
opportunity to enhance your skills and knowledge through employee
training and development. You can expect to work in a supportive,
trusting and transparent working environment, with the autonomy
to offer creative and innovative solutions whilst maintaining
Link's values; Responsibility, Empathy, Social Impact,
Participate, Equity, Challenge and Transparency.





For further information on the main
position accountabilities and a comprehensive list of the
essential and desirable criteria required for this post, please
refer to the Job Specification in the Job information Pack
above.




What's in it for
you?



As an Investor in People, we strive for
continuous improvement through the management and growth of our
staff, offering a wide range of training and development
opportunities.





As a Link employee, you'll likely benefit
from the following:



Competitive salary, reviewed annually, and
opportunity for annual performance related salary increases and
discretionary non-consolidated pay awards subject to terms of the
scheme



35 days' holiday per year (inclusive of public holidays) pro rata
plus an additional 1 days' pro rata holiday per year after 1
years' service up to a maximum of 40 days per year



Opportunity to buy and sell holiday days

Enhanced company sick and family friendly pay

Access to paid qualifications and a wide range of learning and
development opportunities and funded professional membership

Defined contribution pension with matched generous employer
pension contributions plus salary exchange and additional
voluntary contribution options

Access to an Electric vehicle leasing scheme, subject to the
terms of the scheme

Life assurance scheme providing death in service benefits to
named beneficiaries

Healthcare cash plan for employees (and dependents) to support
health and wellbeing plus discounts on shopping, restaurants and
other services

Employee assistance programme for employees and their immediate
household dependants to support health, mental and financial
well-being

Annual flu vaccination

Access to a savings and borrowing scheme

Cycle to work scheme

Travel season/travel ticket loan and much more!





For a full list of benefits available to
employees, please see the following link -
https://www.linkhousing.org.uk/what-we-do/work-for-us/



You will work with colleagues who offer
support to ensure our customers' expectations are met. In
return, we are looking for applications from people who will
contribute to our aims and work to the highest professional
standards.





This post is subject to Level 1
Disclosure.





Closing Date: Midnight Sunday 29 June
2025



Interview Date: Interviews are being held
on Thursday 3 July 2025 at Link's Falkirk Office.




How to
Apply



Our online application method is the most
efficient way to apply and can be started by clicking the Apply
Now button below. You must complete an application form to be
considered for any of our vacancies, but you don't need a CV to
apply for our positions. Also, if you aren't sure about how long
you have to fill in the form, you will be able to save it and
return to it by clicking on the My Applications tab of the
vacancy search page and entering your username and password.




As a large employer, we advertise jobs
regularly on our own website and social media channels alongside
other third-party websites. No matter where you see one of our
vacancies, you will always be directed to our jobs portal to
apply directly with us.



We can offer suitable alternative methods
to apply if requested including although not exclusively; hard
copy, Braille and audio. You can request these by emailing our
Resourcing Team at jobs@linkhaltd.co.uk and detailing which
format you would require.



Please note that CVs will not be
considered.



Please note should an internal applicant be
successful in applying for this position on either a seconded or
permanent basis, they will move to the terms and conditions
associated with the role for the duration of the time they are in
post. The terms and conditions are outlined in the advert above,
and in the job description.



We aim at all times to recruit the person
who is most suited to the job and welcome applications from
people of all backgrounds and from anyone who shares our
commitment to inclusion. Our offices are fully accessible to
wheelchair users and, as a Disability Confident Leader, we will
interview all disabled candidates who meet the essential
criteria.