Job Description

Commercial Services Advisor

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Salary up to 28k (dependent on experience)

Full Time position

Permanent Contract

Location: Ipswich Agency, Wherstead, Ipswich , IP9 2AX

Monday to Friday 9am to 5pm

About us

We have a fantastic and exciting opportunity to join the

Commercial Support Team

within our growing, successful Agency of NFU Mutual here in Ipswich based at our site in the beautiful countryside of Wherstead, Ipswich.



As a local agency of NFU Mutual we deliver a first-class service and sell the NFU Mutual product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

The Role

Working in an upbeat and friendly team

, you will play a key role in the success of an expanding local business, providing excellent customer service to our members and working as part of a focused team. You will provide

support to our Partners,

review and advise customers on their insurance requirements and create cross-selling opportunities.



Support Partners with enquiries, existing policy alterations, and renewal reviews
Provide first class Customer Service by establishing their needs
Respond to billing and accounting queries
Introduce NFU Mutual Financial Services to new and existing customers
Assist with day-to-day office administration processes

About You

We are looking for a new colleague with a "can do attitude" and positive energy, who will:

Demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients
Be a proficient IT user with good interpersonal and communication skills, both written and verbal
Be a problem solver who enjoys working as part of a team with a positive can-do attitude
Have good organisational skills and the ability to manage a busy workload and prioritise tasks
Hold a minimum of Grade C in GCSE Math's and English (or equivalent)
Have the ability and desire to learn new systems, products, processes and skills

A background in insurance or financial services would be advantageous but not essential

Our commitment to you:

To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. We will provide a professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices as well as:



Support with CII qualifications
Pension Contribution
Medical Cashback Plan
Employee Volunteering - volunteer in the community for one day each year
Unlimited access to Refer a Friend 500 bonus scheme
Beautiful countryside setting with access to open countryside
Onsite shower facilities
Free On -Site parking
A Family Friendly policy that helps you balance your work and family responsibilities
25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
Salary Up to 28k depending on experience

For more information or to apply contact Kerry McCoy by phone on 01473 688466 or by e mail kerry_mccoy@nfumutual.co.uk

Closing date: Closing date: 15th September 2025, subject to interviews may be closed early

Please note, you will be employed by BL Williams & GC White and not by NFU Mutual directly.