Job Description

Job profile

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The job requirements are detailed below. Essential qualifications, skills and experience are listed in the s/Person Specification which can be found under the attachments section below.

Job details

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Job reference

REQ001702

Date posted

24/07/2025

Apply by

14/08/2025

Salary

18,615 for 26.5 hours

Contractual hours

26.5

Basis

Part Time

Job category/type

Administration and Clerical

Technical Services Advisor

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Job description

Mae'r ddogfen hon ar gael yn Gymraeg / This document is also available in Welsh.

26:30 hours per week



Based at Vision Products



Vision Products is a Supported Employment Business within the Council, based in Pontyclun. Our business ventures are diverse and include the Community Equipment Service, the production and manufacture of PVCu windows, Assistive Technology and Servicing of Equipment, and our own retail outlet, Vision Mobility.



We are looking to recruit a Part time Technical Services Advisor to join our team, whose key objectives will be to schedule servicing logistic runs for the Community Equipment Service, to deal with and resolve customer queries & to assist in lifeline and telecare billing.



Daily tasks will include contacting customers to schedule appointments for engineers to service community equipment and providing administrative support to the team. You will also be required to undertake other general office duties such as updating a stores system, billing, checking drivers task sheets and resolving customer queries.



We are looking for the successful candidate to have excellent communication skills as there will be a requirement to work with our Partners and Senior Managers. It is essential the successful candidate has experience of working with a range of IT packages and also experience of working in a customer focused environment.



Vision Products is an equal opportunities employer, dedicated to fostering an inclusive and diverse workplace.

We welcome and encourage individuals with disabilities to apply for our job opportunities

, and we are committed to providing reasonable adjustments and a supportive environment throughout the recruitment process and during employment. If you have any specific needs during the interview process, please reach out to us, and we will work with you to accommodate them. We also offer ongoing support to help you excel in your role, including regular one-to-one meetings, performance reviews, and other supportive measures. As a Disability Confident Leader, we are committed to creating an inclusive environment that fosters the success of all our employees.



If you are interested in joining our team, and feel you can contribute to the challenge of the commercial growth of the business, please contact Jo Rogers, Group Operations Manager, on (01443) 229988 for further information.



Protecting children and vulnerable adults is a core responsibility of all staff appointed to the Council.

In addition to this safeguarding responsibility, the successful applicant for this role will also be subject to an enhanced disclosure and barring service check.

The Council values diversity in its workforce. We are committed to ensuring that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, sex, race, disability, sexual orientation, transgender, including those with non-binary identities, religion or belief or pregnancy and maternity. We offer a number of staff networks for employees including the Allies Network, a Disability and Carers Network and Perthyn our LGBTQ+ Network.

An application submitted for this post in Welsh will not be treated less favourably than an application made in English.

As part of the Council's longer term objectives in relation to the Welsh language and its Workforce Planning Strategy, it is committed to a guaranteed interview scheme for Welsh-speakers of Level 3 and above. If you meet the essential criteria as identified in the person specification for the job and are a Welsh-speaker of Level 3 and above, you will be invited to interview if you choose to participate in the scheme.

In view of the large number of Application Forms which are currently being submitted individual applications are not acknowledged. Consequently if you do not hear from us within four weeks of the closing date, please assume that your application is unsuccessful on this occasion. In which case you are thanked for the interest you have shown in applying for a position within the Council.



In support of the Council's voluntary pledge to support the Armed Forces, the recruiter must always be prepared to ensure that applicants who have identified themselves as members of the Armed Forces including Service Leavers, Veterans or Reservists and who meet the essential criteria of the person specification, are offered an interview.