Job Description

Royal Voluntary Service has an opportunity available for a Communications Officer to join our Communications Team , working from home. You will join us on full-time, permanent basis , and in return, you will receive a salary ranging from 26,173 to 29,912 per annum , dependant on experience.


Royal Voluntary Service mobilises volunteers to support people in need and the NHS. Our volunteers work with healthcare teams and in communities providing practical help and emotional support when people are struggling to cope.


We believe volunteers are the lifeforce of Britain's communities and have developed a digital volunteering platform, named GoVo, a tech for good innovation which will connect volunteers to causes they care about for the benefit of charities across the country.


About the Communications Officer role:


Joining us as Communications Officer for Royal Voluntary Service, you will use your experience to support the development and delivery of effective communications to the charity's external and internal stakeholders. This will primarily be across email communications.
You will be responsible for supporting with communications to audiences including members of the public and charities, to raise awareness and engagement with GoVo. You will also develop compelling communications for volunteers, RVS staff and supporters.


Hours: 35 per week


Location: Homebased with occasional national travel
This is what we're looking for:


Knowledge


A BA or equivalent qualification or demonstratable experience is required


Experience


At least two years working in a comms environment
Experience using an email marketing or CRM platform to create and send emails, i.e. Dotdigital, HubSpot, Mailchimp (required)
Experience building automated email journeys/workflows (desired)


Skills


This is a role which requires confident writing at pace. The post holder is required to write in a variety of styles for our different communications channels in a way that is engaging, grammatically correct and appropriate, maintaining the RVS tone of voice.
Computer skills and proficiency in Microsoft Office programmes including PowerPoint, Word, Excel, Outlook
Managing effective relationships with internal and external stakeholders and colleagues at all levels
Juggling multiple projects and deadlines at the same time and to a high standard
This is what you'll be doing:


Supporting the Senior Communications Manager, Communications Manager, Senior Team and project leads to facilitate effective delivery of the communications strategy and key messages to staff, volunteers and external stakeholders. This will be through channels including e-newsletters, standalone email updates, SMS, webinars, presentations, seminars.


Producing compelling, copy to engage our various audiences well as our staff.
Building email campaigns across our email platforms; Dotdigital, Microsoft Dynamics and HubSpot.
Supporting with the segmentation of contact data.
Using email marketing best practice to increase engagement of comms through testing and evaluation, analysing the impact of our e-marketing programme and providing suggestions to improve success and maximise campaign effectiveness.
Reporting and measuring the impact and effectiveness of our e-comms.
Managing the monthly staff Virtual Coffee Meeting, working with colleagues to produce content and slides.
Managing staff communications - including the weekly all staff comms and Retail comms.
Setting up webinars for all audiences as required and supporting with webinar promotion and technical support on the day.
Supporting the creation and build of nurture journeys in HubSpot and DotDigital.
As a member of the comms team, there may be occasional times when you will be asked to support with any urgent comms over the weekend.
Undertake any other reasonable duties commensurate with the purpose and remit of the post.


This is how you'll be doing it:


Written and Oral Communication
Talks readily and confidently to groups and individuals. Often playing a leading and influential role in debate and discussion. Writes in a clear and concise manner using appropriate style and language for the reader.


Creativity
Produces creative and original ideas and solutions. Likes to find and explore new ways of doing things. Comes up with alternative possibilities and options.


Drive & Determination
Is ambitious and determined to succeed. Readily accepts and very much enjoys a challenge and is motivated by having stretching objectives to meet. Is energetic and works hard in order to achieve results.


Planning and Organising
Thinks things through well in advance and maps out future activities and resources, taking the key stages, requirements and timescales into account. Likes to monitor to ensure that things are implemented and delivered effectively.


Quality Orientation
Pays attention, is precise, checks, and completes things Focuses on getting things right and seeks to ensure that decisions and solutions minimise risk. Adheres to policy and standards.


Resilience
Easily bounces back from setbacks and is not discouraged for long. Doesn't easily get hurt or upset and is generally able to manage work challenges. Can accept constructive criticism and doesn't tend to dwell on what others may think of them.


Equality, Diversity, and Inclusion
Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.
This is all the other great stuff you'll be getting:


Salary ranging from 26,173 to 29,912 per annum , dependant on experience
26 days' holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
Ten weeks' company sick pay following successful completion of probation
A great pension scheme
2 x Salary Death in Service Benefit, subject to qualification
Enhanced Family Leave schemes
An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
A 24-hour doctor line, financial support with dental/optical and other therapies
A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
Extensive online and on the job training to ensure you will succeed in your role
Opportunities to discuss flexible working
Opportunities to develop new skills and progress your career
The chance to make a positive, lasting impact that changes lives, communities and society


If you feel have the skills and experience to become our Communications Officer please apply today , we'd love to hear from you!


This is the latest you'll be able to apply, providing we do not close to applicants early:


The closing date for this role is 24 November 2025. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!


At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.


Join Royal Voluntary Service and together we can change lives, change communities and change society.


Work Location: Hybrid remote in Stoke-on-Trent ST1 3JP