Job Description

About MIB

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that's accomplished, we're here to compensate victims quickly, fairly and compassionately.


Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over 400 million in compensation to support victims rebuild their lives.

About the role

Be the first point of contact and subject matter expert for all Official Injury Claims communications Lead all digital, media, stakeholder (including internal) communications related to the Official Injury Claim service and ensure alignment with MIB's and stakeholders strategic objectives Manage the Official Injury Claim website including optimisation of SEO, content marketing and day-to-day content Provide communication support to the wider Customer Operations team, as required

Key Responsibilities

Create and manage all social media activity bringing together MIB's strategic objectives using position statements, campaign messages and brand perception programme to proactively engage stakeholders and consumers Maintain the service website, updating to support priorities of operational teams and stakeholders, as well as generating and optimising content to support SEO objectives Create and manage user feedback mechanisms and reporting to promote two-way communications and support continual improvement of Official Injury Claim Deliver internal communications campaigns across MIB Central, MIB Connects, events and directorate meetings Source, write and secure approval for publications, statements, press releases etc Produce quarterly reports on the Official Injury Claims service and distribute to stakeholders via defined channels Be the gatekeeper of the Official Injury Claim brand Respond effectively and efficiently to media enquiries and prepare spokespeople with pre-interview briefings as required Evaluate analytics to assess the impact of social media programmes and media coverage and manage the review of channels, producing regular reports Be the subject matter expert and take pride in continually innovating and supporting team members Develop messaging and deliver communications aimed at engaging staff in OIC and the wider Customer Operations team, including intranet articles, power point presentations and FAQs

Skills and Experience

Educated to degree level or equivalent experience Experience of press office operations, processes and management Confidence to engage with internal and external stakeholders at all levels Experience of using a wide variety of social media channels and platforms, including both organic and paid-for content Ability to drive medium scale campaigns from concept to realisation Solid analysis and evaluation skills and use of results to improve existing and inform new communications Excellent copywriting and editing skills across all media types, ie print, digital, social etc Ability to create content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation Strong knowledge of writing SEO friendly content for the web and working with content management systems and analytic tools



Job Title: Communications and Campaigns Officer (Official Injury Claim)

Salary: 45,000

Grade: 11

Working Hours: 35 hours, Monday to Friday


Job Type - FTC for 12-months


IT kit supplied to you

320 (before tax) start up allowance

Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14

Other Benefits include:

Contributory Group Stakeholder Personal pension scheme


Life Assurance


Employee Incentive Scheme


25 days holiday (plus public holidays)


Holiday purchase scheme


Sports and Social Club

24/7 Employee Assistance Programme


Free access to online tools to support mental and physical health


Enhanced maternity, paternity and adoption leave


1 volunteer day each year and charity matched funding scheme


We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.


So, if you think big, love a challenge and want to make a difference to people's lives, we want to hear from you.