Job Description

GTS is committed to transforming travel across London with a focus on community, innovation, and inclusion. With a strong emphasis on safety and service excellence, GTS plays a vital role in connecting people and places across the capital.



Ability to craft engaging narratives and deliver memorable events will strengthen our culture and reinforce our values. By partnering with leaders and listening to employee feedback, you'll ensure our communications are inclusive, impactful, and aligned with strategic priorities. Your creativity and leadership will help us build a workplace where every colleague feels informed, inspired, and valued.

What You Will Do:

At GTS Rail Operations Ltd., we believe powerful storytelling and memorable experiences connect our people and culture. As Communications and Events Lead, you'll be the creative force behind our internal communications and strategic events--bringing our values to life and amplifying employee engagement across the business. You'll:


Design and deliver the GTS strategic events programme, including leadership conferences, cultural milestones, and award ceremonies Create compelling content and messaging across multiple platforms--newsletters, intranet, social media, and campaigns Translate operational and business information into completing colleague facing communications Partner with senior leaders to shape business communications and support internal reputation building Manage internal communication platforms, monitor engagement, and report impact Lead communications for key initiatives like employee surveys, recognition programmes, and exchange schemes Explore innovative formats and technologies to elevate events and communications Liaise with external suppliers and manage budgets to deliver high-impact, cost-effective events Support crisis and change communications with clarity and confidence Step in during disruption to support frontline colleagues and customers

What We Are Looking For:

We're seeking a dynamic communicator and experienced event planner who thrives on creativity, collaboration, and delivering impact. You'll bring:


5+ years of experience in corporate/internal communications and media relations UK rail industry knowledge A degree in communications, marketing, media studies, or a related field (preferred) Exceptional writing, editing, and storytelling skills Experience managing a variety of events--internal, external, and virtual Strong digital skills, including short film creation and content development Excellent project management and organisational abilities, with the ability to manage multiple projects Confidence in presenting and facilitating at events A proactive, adaptable mindset with strong influencing and analytical skills A self starter who can manage workload and deadlines

Benefits and Rewards

Travel Benefits (discretionary):


Free zones 1-6 Oyster travel card, for you and another person who lives at the same address 75% discount on all UK rail travel, and some international services

Pension: You will be automatically enrolled into our excellent pension scheme. After two years, you will have the option of joining our defined benefits scheme

Star

Hub: A dedicated online benefits platform for retail and entertainment discounts

About Us

GTS values its workforce, offers career progression and provides a platform to grow and develop.



We aspire to set a new transport standard for the UK, moving people and connecting communities better than anyone else. We are making long-term improvements to our network and creating a better service for our customers. We are a trusted operator with proven experience and have a mission to enable our employees to reach their full potential.



We welcome applications from a diverse range of candidates regardless of background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.