Job Description

Are you a dynamic, proactive communicator with a passion for engaging communities and creating impactful content? Do you thrive in fast-paced environments where your organisational skills and creativity are key to making a difference? If so, we have an exciting opportunity for you! We are seeking an organised, collaborative, creative and detail-oriented individual to join our team as a Communications and Visitor Experience Officer.

In this role, you will play an essential part in managing our social media channels, creating engaging content that reflects the Centre's mission, and expanding our online presence. You will also support a range of community activities, from events and workshops to outreach programmes, helping to coordinate logistics and build relationships with community members. Additionally, you will assist our external PR officer with press releases, public relations tasks, and help maintain the Centre's website.

As part of a small, friendly team, you will also take a key role in front-of-house duties, welcoming visitors, responding to enquiries, and ensuring everyone who walks through our doors has a warm and positive experience. Occasional out-of-hours or weekend work will be expected.

This role is perfect for someone looking to gain hands-on experience in social media management, communications, event coordination, visitor experience, and community outreach whilst gaining experience of working within a heritage organisation.

JOB DESCRIPTION

Salary: 24,500 pro rata (19,656, 0.8 FTE)

Reporting to: Head of Communities

Type of role: 0.8 FTE - permanent

ROLE PURPOSE

To provide support with the delivery of community activities (events, workshops etc) including with logistical arrangements and relationship building

To support the Centre's communications activities including with press and PR work, social media, website

To be an active member of the Front of House team

SPECIFIC RESPONSIBILITIES

Support with the Centre's communications activities

Be the Centre's point of contact for our external communications/PR agency. Tasks will include: Supporting the production and distribution of press releases and statements Proof reading, fact checking and credit checking Communication with relevant staff members Archiving press articles Managing press photos and liaising with photographers Collating monthly press summaries Using material provided by the team, update the website across all its sections (including updating photos and writing new text) Support the creation of a social media strategy and work with the Head of Communities to increase social media numbers Update and post social media after finalised content is received from relevant staff members, and initiate content where appropriate Using material provided by the team to prepare Holocaust Centre North's newsletters Using material provided by the team to create posters/leaflets to promote events

Front of House

Be a member of the Front of House team, sharing responsibility with other team members, including to: Respond promptly and professionally to all enquiries and ensure the relevant team members are informed as required Welcome visitors in a friendly and professional manner and point them towards further information Ensure effective visitor signage is in place, and assist visitors in the event of an evacuation, notifying visitors of emergency exits To encourage visitors to make a donation for the upkeep and development of the exhibition, and continued work of Holocaust Centre North To open and close the exhibition in line with advertised opening hours, and have joint responsibility with another staff member for occasional Sunday openings and Thursday lates. Ensure that survivors vising the Centre receive a warm welcome and become familiar with their stories and collections.

Delivery of community activities

Under the guidance of the Head of Communities, assist in:

Public event and workshop planning and development (eg catering, staging, sound checks etc) Planning and executing appropriate marketing strategies Liasing with sponsors and partners Maintaining contact with the University of Huddersfield Estates Team on administrative and site matters (eg cleaners, technicians, catering etc) Managing facilitator/speaker logistics and travel (where relevant) Use Holocaust Centre North's online booking system as necessary to book in event participants etc.

Data Management

Manage event invitation lists, RSVPs, and donor and stakeholder interactions Maintain accurate records of exhibition visitors, community event participants, etc

Other

To provide administrative support to the Director including database input, managing invitation lists, supporting them with stakeholder engagement activities Carry out any other duties commensurate with the general level of responsibility of the post

To apply:

Take a look at the

and

Person Specification

from our website, then send us: your

CV

; a

cover letter

telling us how your experience fits the role; the

equal opportunities form

(downloadable from our website).

Email everything to

support_hcn@hud.ac.uk

by

midnight on Sunday 7 December 2025

.

If you'd like, you can also include up to five examples of your work (images, links, or videos) to show us what you can do.

Interviews will take place on Thursday 18 December.

Job Type: Part-time

Pay: 24,500.00 per year

Experience:

visitor engagement: 2 years (preferred) Social media management: 2 years (preferred)
Work Location: In person