Job Description

The Communications Assistant will support the Communications and Marketing Manager with digital communications and marketing campaigns for the department. The role will concentrate on communications to current students in house, prospect students and external guests for our commercial business.

The post holder will use their creative skills to create impactful content to tell great stories as well as impart key information. Content produced will be delivered across our social media channels, website and print materials.

The successful candidate will also monitor team inboxes to ensure enquiries are triaged to the right place and responded to in a timely and professional manner. They will provide administrative support to the management team as required.

The successful candidate will be an organised, enthusiastic and hard-working team player with excellent written and verbal communication skills. They will also be digitally savvy, have excellent IT knowledge and skills. Excellent command of English plus meticulous attention to detail is essential, as are good researching skills.

About you

Specialist Knowledge/ Qualifications

• Able to write great copy for websites and social media
• Managing multiple tasks and deadlines
• IT skills including the full Microsoft Office package and basic Adobe Suite competency
• Knowledge of social media monitoring and publishing tools e.g. Social Studio or ability to learn
• Knowledgeable about our business and passionate about our purpose and values
• Degree in a Communications /Writing/ Content related subject or relevant equivalent experience

Relevant Experience

• Generating effective communication messages
• Creating content in a variety of formats including film / video
• Experience of using a CMS or intranet
• Experience of digital communication/ social media communications
• Creating relationships with internal and external stakeholders
• Delivering high-quality and visually impactful communication materials

Communication skills

• Excellent organisational, planning and project management skills, with the ability to think ahead, prioritise and work flexibly and accurately when under pressure
• Strong written and verbal communication skills, with excellent ability to write in plain English
• Good interpersonal skills, with the ability to build strong working relationships
• Communicates effectively orally and in writing adapting the message for a diverse audience in an inclusive and accessible way

Creativity, innovation and problem solving

• Creative with a good eye for what makes something visually appealing and impactful
• Expertise in film editing processes would be welcomed
• Good knowledge of InDesign, Illustrator, PhotoShop or other design and video editing packages would be an advantage

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. UAL is ranked second in the world for Art and Design in the 2023 QS World University Rankings. The University is made up of 6 renowned Colleges: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts.

In 2022, we launched our new 10-year strategy, \'The world needs creativity\'. Our strategy has three Guiding Policies. We identified the challenges and opportunities that are most important to UAL and our future and the guiding policies are our response to each of these issues in turn. Creativity is a skill vital across the economy and society. In today\'s knowledge economy, this will become increasingly so.

To give our students the skills they need, we must change the way we teach and deliver a rich and rewarding student experience. By doing so, in partnership with our staff and students, we will ensure our students are equipped to work in sectors beyond the creative industries. Our students will have the careers they want, the economy will have the creative skills it needs, and we will build a better world.

Our culture

UAL is home to a diverse body of over 6,000 academic, professional and technical staff who support more than 21,000 students from 130 countries. We are proud of our international student and staff community and are committed to ensuring that the University offers an inclusive and supportive environment for everyone.

We are a proud Stonewall Diversity Champion and in 2022 achieved a Gold Award in the Stonewall Workplace Equality Index, helping us to ensure all LGBTQ+ people are valued and included at work. We are a member of the Race Equality Charter (REC), to help us reduce barriers that negatively impact Black, Asian and minority ethnic staff and students. We are a Disability Confident Scheme Committed employer and a member of the Business Disability Forum, which help us to recruit, retain, develop and improve the lives of disabled people in the workplace.

University of the Arts London