Job Description

JOB DESCRIPTION

Join the Global Banking (GB) Operational Resiliency and Integration team as an Incident Communications Associate, where you'll play a vital role in supporting client coverage teams during technology and operational incidents. In this position, you'll be responsible for delivering clear, timely, and accurate communications to keep stakeholders informed and aligned throughout the incident response process. This role operates in a fast-paced, high-stakes environment that demands adaptability, strong problem-solving abilities, and exceptional communication skills.


As a Communications Associate, on the Global Banking Operational Resiliency and Integration team, you will be responsible for crafting and delivering timely, accurate communications during both client-impacting and internal incidents. Your ability to quickly understand complex issues and translate them into clear, concise messages for both technical and non-technical audiences will be critical. In this role, you'll support our client-facing teams by providing regular updates and assisting with responses to client inquiries and escalations during incidents.

Job Responsibilities:

Craft urgent, high-quality communications that clearly explain complex technology incidents, including talking points, FAQs, and other critical business messages. Partner with client-facing teams to prepare client-ready materials and identify actions to help mitigate client impact. Collaborate with legal, operations, service, and technical teams to ensure all communications are accurate, concise, and easy to understand. Track and document business impacts during incidents, escalating key issues to management as needed.

Required Qualifications, Capabilities, and Skills

Experience at J.P. Morgan, particularly in client service, Global Banking, or Treasury Services. Strong understanding of J.P. Morgan's business model and organizational structure. Familiarity with J.P. Morgan's products, with for channel and payment solutions. Excellent written and verbal communication skills, with the ability to tailor messages for both technical and non-technical audiences. Proven ability to perform effectively in a fast-paced, high-pressure environment.

Preferred Qualifications, Capabilities, and Skills

Background in internal or corporate communications, ideally within technology or financial services industries. Strong technical aptitude with familiarity in production environments and incident management processes. Proven ability to manage multiple tasks effectively, demonstrating strong prioritization and organizational skills in high-pressure situations.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.