Job Description

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Description

Are you a creative thinker with a passion for communication and eager to make an impact?

Do you have experience in digital content creation?

Would you like to be involved in driving employee engagement across our organisation?

If so, then we have an exciting opportunity for you to join our energetic team at WFS and help drive meaningful, impactful communications that inspire our employees and align with our company objectives.



As a Communications & Engagement Coordinator, you will be responsible for creating and delivering a professional and engaging programme of digital communications. You will also be leading on a variety of initiatives and events to enhance employee engagement, promote our brand values, and ensure clear, consistent communication across the business.



Applying for this position means you are qualified to take the next step in your career and contribute to a dynamic and fast-paced environment and become part of our dedicated team at the forefront of improving our communications strategy.



This role is based in our head office at London Heathrow.#

Your main responsibilities on a day to day basis will be:-

Develop and deliver engaging digital communications content that meets the needs of our frontline employees and improves our overall employee engagement. Develop departmental communication strategies and action plans, targeted to relevant audiences, which support business objectives and deliver results. Create and deliver a schedule of internal events to engage employees and support Diversity and Inclusion campaigns. Build relationships and co-ordinate with employees at all levels throughout the UK to produce high quality communication collateral. Develop and lead on all branding in the app to ensure a high-quality image across all areas. Create professional internal promotional video material. System administration including uploading of all communications to correct audiences. Regular reporting on key metrics to demonstrate activity levels across the employee app.


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To be successful in this role you will need:-

Proven experience in creating and designing professional and digital communications content. Experience developing and managing communication and engagement strategies. To be proficient in Canva and Adobe Creative Cloud. Exceptional communication and collaboration skills. Idea generator who takes the initiative. Strong relationship and stakeholder management skills. High level of attention to detail and accuracy. Strong project management skills. Ability to work to deadlines and prioritise workload accordingly.
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.#

Our Values

Safety

Always look out for our own and each other's safety. Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously. Comply with all relevant safety regulations and standards at all times. Learn from mistakes and share that learning.

Customer Focus

Delight customers by actively anticipating their needs, concerns and preferences. Offer alternative "yes" solutions to "no" situations. Deliver service excellence and always aim to exceed customer expectations.

Respect

Appreciate everyone's background, cultural values and opinions at all times. Actively listen and understand other's intent and point of view, especially during disagreements. Build trusting relationships, demonstrate empathy and care for others.

Excellence

Always do the right thing. Do it right the first time. Demonstrate extreme ownership: See it, Own it, Solve it. Adopt a growth mindset: keep learning, stay agile, be resilient. Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

Prioritise SATS Group's interests over one's own and department needs. Proactively share resources, ideas and information constructively. Build on each other's strengths and ideas to achieve win-win outcomes.
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About Worldwide Flight Services

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.



In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.