Job Description

:

Communications Lead - Reading

Select Car Leasing is looking for a Communications Lead to take ownership of all customer-facing and internal communications across the business.

This is a hands-on, strategic role where you'll define how we communicate with customers throughout the end-to-end vehicle leasing journey, while also shaping clear and effective internal communications in a fast-growing organisation. You'll work closely with CX, Marketing, Operations, Product, Sales, and Leadership to improve customer experience, reduce friction, and keep teams aligned.

What You'll Do

Own and improve customer communications across the full leasing lifecycle

Review and optimise customer touchpoints including email, SMS, portal messaging, and website content

Ensure communications are clear, on-brand, and reduce customer confusion and inbound queries

Translate complex processes into simple, customer-friendly language

Define and maintain tone of voice and communication standards

Use data and feedback to continuously improve communication effectiveness

Own internal communications including business updates, operational changes, and strategic initiatives

Ensure the right information reaches the right teams at the right time

Support senior leaders with clear, well-structured internal messaging

Work closely with Product and Technology teams to embed communications into digital journeys

What We're Looking For

Proven experience in communications, CX, content, or brand roles

Experience owning end-to-end customer communications

Experience managing internal communications in a fast-paced or growing business

Excellent written communication skills

Strong stakeholder management and collaboration skills

A proactive, organised, and detail-focused approach

Desirable

Experience in automotive, leasing, financial services, or regulated industries

Experience working with CX, operations, or digital product teams

Familiarity with CRM or customer messaging platforms

What We Offer

Competitive salary

Career progression and development

Supportive and collaborative team environment

Employee Assistance Program

Enhanced Maternity and Paternity Pay

Enhanced Sick Pay Policy

Pension Scheme

Mindfulness Coaching

Birthday voucher and service awards

Company and team social events

Select Car Leasing Values

Dedication

Respect

Integrity

Value

Excellence

If you're passionate about clear communication, customer experience, and making a real impact across a growing business, we'd love to hear from you.

Job Types: Full-time, Permanent

Work Location: Hybrid / Office-based, Reading RG2 0TD

Job Types: Full-time, Permanent

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sick pay Work from home
Experience:

managing internal communications: 3 years (required) stakeholder management: 3 years (required) CX Operations : 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Reading RG2 0TD