Job Description

Job Advert

Looking for a communications role where your ideas will have real impact?

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As our Communications Lead, you'll shape how we tell our story, connect with supporters, and engage with funders virtually to keep our work going.

Why Join Mast Cell Action?

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At Mast Cell Action, you'll be part of a small but mighty charity making a big difference for people living with Mast Cell Activation Syndrome (MCAS), an increasingly recognised condition.



This is your chance to:



Use your creativity to raise awareness and build supportive communities. Amplify the voices of people who are often unheard. Work in a flexible, supportive, and collaborative environment where prioritising our teams wellbeing really is part of the DNA of the charity. Directly shape the charity's impact and future, using your skills and experience to help us during this vital growth stage. Every post you create, every story you tell, and every campaign you deliver helps drive change, improve understanding, and support people living with MCAS.

Benefits

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Flexible remote working, with occasional in-person meetings. Opportunity to take ownership of communications and see your ideas come to life. A supportive, values-driven environment where creativity is encouraged. The chance to directly contribute to raising awareness of a rare condition and improving lives. Private Health Care through Benenden Heath, 25 days annual leave per annum (exclusive of bank holidays), pro rata if part time. Christmas Closure with pay. Employer contributions of 5% into your pension scheme in addition to any statutory requirement.

About the Role

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We're looking for a creative and proactive, experienced Communications Lead to drive our communications and digital engagement. This is a varied, hands-on role where you'll use your skills across social media, content creation, website management, and campaign delivery.



You'll be the charity's communications lead, ensuring our message is clear, consistent, and engaging across all platforms. From creating compelling content and managing social channels to supporting fundraising campaigns and sharing the stories of people with lived experience, you'll be at the heart of our mission.

About You

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You're a creative communicator who loves bringing ideas to life across social media, websites, and campaigns. You can adapt your writing for different audiences, from an inspiring supporter story to a punchy social post. You enjoy experimenting with digital tools to create graphics and videos, and you're curious about what the data says so you can keep improving.



You like variety: one day you might be scheduling posts, the next planning a campaign or helping a colleague design event materials. You're organised, proactive, and driven by purpose - you want your work to make a tangible difference.



You thrive in a fast-paced environment and embrace the challenges you'll experience as part of a small team.



You'll be confident working with volunteers and embracing the opportunities that come from collaborating with people who bring a wide range of skills, experiences, and perspectives. You'll also be comfortable representing the charity externally, whether that's connecting with partners, engaging new audiences, or helping us build our profile.



Above all, you'll share our passion for improving the lives of people with MCAS and be excited to play a key role in telling our story, amplifying voices from our community, and driving forward our mission.



If you're collaborative, adaptable, and excited by the idea of shaping the voice of a small but growing charity, we'd love to hear from you.

Key Responsibilities

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Social Media & Engagement

Manage all platforms (Facebook, Instagram, X/Twitter, LinkedIn, YouTube, TikTok). Plan and deliver creative content that grows reach and builds community. Create graphics, videos, and digital assets that are accessible and on-brand. Monitor interactions, track trends, and grow positive relationships online.

Website & Content

Keep the website fresh with blogs, news, and resources. Ensure all content is accessible, clear, and SEO-optimised. Develop new online content to support campaigns and community needs.

Content Creation

Produce compelling written, visual, and video content to communicate the charity's mission, campaigns, and impact. Work with colleagues, volunteers, and people with lived experience to gather stories and case studies. Edit and publish videos, support with our podcast (soon to be launched), and other multimedia content for online channels.

Campaigns & Fundraising Communications

Collaborate on creative fundraising campaigns and appeals. Write supporter-focused content that inspires donations and long-term support. Share impact stories across all channels to highlight the difference donations make.

Analytics & Reporting

Monitor performance across channels and produce clear reports. Use insights to adapt and maximise impact.

Collaboration & Strategy

Lead the charity's communications calendar. Support colleagues and volunteers with graphics, messaging, and event promotion. Build relationships with supporters, healthcare professionals, and partners.

Person Specification

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Essential Skills & Experience

Strong track record managing social media channels and growing engagement. Excellent writing and editing skills, with a focus on accessibility and clarity. Ability to create graphics and videos (Canva, Adobe, or similar). Confident using analytics to inform communications decisions. Experience in campaign or fundraising communications. Organised, creative, and able to manage multiple projects. Collaborative team player, adaptable and flexible.

Desirable

Experience in health communications or the charity sector. Knowledge of SEO, email marketing, and accessibility standards. Experience working with volunteers or service users. Experience of media relations and PR.

How to Apply

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Please send us:

Your CV. A short covering letter (no more than 2 pages) telling us why you're interested in the role and how your skills and experience match what we're looking for.


Mast Cell Action is an equal opportunities employer. We welcome applications from people of all backgrounds and lived experiences. We are committed to creating an inclusive environment where everyone feels valued. If you need adjustments to the recruitment process, please let us know and we will be happy to accommodate.

Closing date: 01 November 2025

Interviews: 18 November 12025 to 20 November 2025

If this sounds like you, we'd love to hear from you. Apply today and help us grow awareness, build community, and support people living with MCAS.

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