Job Description

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.


We're now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.


If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

As Communications & PR Manager, you will:

Develop & Implement Communication Strategies - Lead the creation and execution of internal and external communication plans that align with PDSA's objectives, increasing public awareness and engagement. Media Relations & PR Campaigns - Build strong relationships with media channels, secure positive coverage, and coordinate impactful PR campaigns to enhance PDSA's reputation. Storytelling & Content Creation - Identify and develop compelling stories that showcase PDSA's impact, ensuring consistent and engaging messaging across all internal and external platforms. Crisis & Reputation Management - Monitor public sentiment, manage media inquiries, and coordinate crisis communication responses to protect and uphold PDSA's reputation. Public Affairs - engage with local, regional and national stakeholders to support the outcomes of our purpose and strategy.
Performance Monitoring & Innovation - Track media coverage and PR metrics to inform future strategies, while staying updated on industry trends to identify new PR opportunities.

We're seeking someone with:

Proven Communications & PR Expertise - Experience in managing communications and PR within a similar sector, with a strong ability to craft and execute effective strategies. Media Relations & Campaign Management - A strong track record of building media relationships and delivering successful PR campaigns that drive positive brand awareness. A developed understanding of strategic internal communications and experience in delivering across a range of channels to improve employee experience Crisis Communication & Reputation Management - Experience in handling crisis situations, acting as a spokesperson, and mitigating reputational risks. Excellent Written & Verbal Communication - Strong storytelling abilities with exceptional writing and speaking skills to engage audiences effectively. Stakeholder & Team Leadership - Strong interpersonal skills, with experience managing a team and collaborating across departments to ensure aligned messaging.
Relevant Qualifications (Desirable) - Professional qualifications in PR, Communications, or Marketing would be advantageous.




This role is based in Telford, TF2 9PQ (with remote working).

Why Join Us?

At PDSA, we care for both pets and people. As part of our team, you will enjoy a supportive, flexible working environment, along with a range of great benefits designed to make you feel valued:


Remote and flexible working options to suit your lifestyle. 25 days holiday (excluding Bank Holidays), with the option to buy or sell up to 5 additional days per year. An additional Wellbeing Day, so you can recharge whenever you need it. Generous pension schemes, starting at 5% contributions and increasing up to 10%. Life Assurance policy (4x annual salary) to give you peace of mind. Employee Assistance Program and Online Wellbeing Centre available 24/7 for confidential support. Retail and Holiday Discounts via our fetch platform, giving you access to a wide range of deals.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.


If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.


We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.


To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.