Job Description

Communications Supervisor

=============================


Vacancy Reference Number
20052


Number of Vacancies
55
(B) OCU
MO12 MetCC
Location
Bow, Hendon, Lambeth
Building
LAMBETH HQ
Band
Band D
Part/Full Time
Full Time
Hours per Week
36 hours per week
Type of Contract
Permanent
Job Advert

Job Title:

Communications Supervisor

Salary:

The starting salary is 38,926, which includes allowances totalling 2,928.


The salary is broken down as 35,998 basic salary, which will increase annually until you reach the top of the scale 38,523 Plus, a location allowance of 1,928, a non-pensionable allowance of 1,000 and 20% shift disturbance allowance (15% during training).

Locations

:

Bow, Hendon, Lambeth

Training:

The training period will be 14 weeks, annual leave is not permitted during the 14 week training course.


Met Command and Control (MetCC) provides London with its police response service, handling some 13,000 emergency and non-emergency phone calls and 12,000 interactions via our digital platforms 24 hours a day, 365 days a year. Specialist police communications support is also provided for some 500 large-scale public events that take place across the capital each year. Naturally, this means we have a fast-paced dynamic environment, where no two days will be the same.


A Communications Supervisor working across the operational floors will ensure that our people are well-led, equipped and supported, championing difference and diversity of thought to create an environment to thrive in order to serve the public.


A Communications Supervisor will be responsible for driving performance; maintaining a culture of learning and development, focusing on professionalism, welfare and attendance, to improve the organisational overall efficiency and effectiveness in providing a response to the public.


A communications supervisor will have direct line management of a team within their designated centre within First contact/Despatch and will report to an operational Duty Officer.


Successful applicants will be expected to manage escalations, implement decision making and manage and support their teams within an ever-changing operational environment, putting the public at the fore.

Key Responsibilities:

Managing and developing a team of Police Officers and Police Staff including colleague welfare, performance, attendance management and professional standards Supporting operational colleagues across all teams, with enquires around grading of calls, incident handling and identifying appropriate resources. This includes an effective hand-over during shift changeover Monitoring compliance, complaint handling, evidence provision and misconduct Identifying Risk, Harm, Opportunity and Threat, ensuring incidents are being managed / re-graded and compliant. Adapting to changing situations and make sound and justifiable operational decisions to ensure the safety of colleagues, the public and the Communities within Manage Borough Command Unit (BCU) resources, through regular liaison with BCU Operations Manager, including scheduled daily meetings to identify resourcing and staffing issues. Support the MetCC Duty Officer in their decision making and managing operational needs Ensure compliance with and correct closure of incident records. Assist in the implementation and management of Business Continuity and other critical technology failure when required.

Application Process:

The 3 competencies and 1 value outlined below will apply to both paper sift and face to face Assessment.

We Take Ownership We Deliver, Support & Inspire We Analyse Critically Courage

You are advised to ensure that the evidence you provide reflects the attributes required for the role.

Strict compliance is required by applicants when presenting your evidence with a 350-word limit

for each competency and value example. Any evidence that exceeds this limit will not be marked.

How to apply

To begin your career at the Met, please click the "apply" button. The application process requires a personal statement and an online application form. Your personal statement should evidence your suitability of the role within the essential criteria along with the 4 CVF questions from the MPS Competency and Values Framework Level 2:

Completed applications must be submitted by 23:55 on 19th November 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1-2 weeks after the vacancy has closed.


Following application review, successful candidates will be invited to interview. Interview dates will commence 1-2 weeks after the hiring managers review.

www.metpolicecareers.co.uk

Essential For The Role

Essential Criteria:

Proven experience in a supervisory or leadership role, with the ability to effectively manage and support colleagues in busy operational or customer-focused environments. Strong customer service orientation with excellent written and verbal communication skills. High level of attention to detail and the ability to remain calm and professional when under pressure. Demonstrated ability to prioritise tasks, manage competing demands, and work flexibly to meet operational needs. Strong leadership and adaptable communication skills, with the ability to work collaboratively with colleagues, partner agencies, and internal department Experience of working in fast-paced environments requiring coordination of multiple activities simultaneously. Willingness to work across different operational areas (First Contact, Despatch and wider London-based environments) and develop multi-functional skills within a two-year period. Flexibility to adapt to changes in team location, shift patterns and working rosters as required. Commitment to ongoing professional development

Desired Criteria:

Knowledge of call-handling and despatch systems, or similar operational software. Understanding of relevant service standards, classification systems or quality frameworks (e.g. NSIR, NCRS, HOCR, or equivalent). Experience of delivering coaching, mentoring or staff development.

Familiarity with organisational policies, Knowledge of Police Officer and Police Staff Policies and Regulations.



Required Languages
English
Reports To
Band C
Additional Information
CVF Staff Band.pdf - 971KB Opens in a new window
The following competencies will be tested against during sift:
We take ownership at level 2

We support and inspire at level 2

We analyse critically at level 2

The following values will be tested against during sift:
Courage

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.



As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.



The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.




Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.



Read our full disability confidence statement.