Job Description

Job Overview

Age UK Bath | North East Somerset is looking for

Community Connectors

who will be responsible for engaging with people, their families and staff members to identify their wellbeing needs and connect them with relevant support services within the Community Wellbeing Hub network.

In addition, the role will be responsible for the distribution of HELP packs to enable people to return home after a hospital stay with 3 days' worth of food and supplies. You will visit patients on the wards and triage referrals for commissioned hospital discharge services including Age UK's home from hospital service.

The Community Connectors will oversee and support a small group of volunteer Connectors based in the Atrium.

KEY RESPONSIBILITIES

Actively engage with people, their families, and staff members to identify their wellbeing needs and connect them with relevant support services within the Community Wellbeing Hub network.

Collaborate with healthcare professionals, community services and other agencies to develop and deliver appropriate interventions to support patients' wellbeing.

Attend team meetings to provide updates on the progress of the Community Wellbeing Hub @ The Hospital initiative.

Work with Age UK Banes Senior Leads to ensure that the initiative is running effectively and efficiently, identifying opportunities for improvement.

Support the implementation of the Ward Checklist, maintaining engagement with ward staff and other discharge commissioned services.

Collect and record data relating to the initiative, ensuring that all information is stored securely and confidentially.

Develop and maintain strong relationships with relevant stakeholders, including community groups, healthcare professionals and other agencies.

Manage the distribution of HELP packs to enable people to return home after a hospital stay with 3 days' worth of food and supplies.

Oversee and support a small group of Volunteer Connectors, providing training and guidance to ensure that they can effectively support patients and their families.

Keep up to date with best practice and national policy developments, particularly in relation to Social Prescribing.

Any other function suitable for the role.

Skills/Industry Experience

Essential

Driving license and access to a car

Competence and confidence in supporting groups

Reliable and self-motivated with the ability to work on own initiative

Role model qualities, mirroring our internal values

Excellent computer skills, including proficiency with Microsoft Excel, Word, and PowerPoint and CRM systems

Ability to hold a high level of verbal and written communication skills and adaptability with different work groups

Capability to follow set protocols and guidelines and maintain boundaries, including compliance and legislation requirements

Exceptional interpersonal and skills

Extremely organised and responsive to the needs of the charity

Multi-tasking skills

To articulate changes the business may need to make using Influencing skills

Ability to work with a diverse workforce

Uphold the strictest level of confidentiality

Experience of working in a similar role, supporting individuals with complex needs.

Excellent interpersonal skills, with the ability to engage with a wide range of people, including vulnerable individuals.

Strong organisational skills, with the ability to manage competing priorities and work effectively under pressure.

Understanding of the issues and challenges facing the NHS and the wider health and social care system.

Knowledge of community services and resources that support health and wellbeing.

Ability to work effectively in a team, as well as independently.

Strong communication skills, with the ability to present information clearly and concisely.

Desirable

Experience working with the charity sector and with older people

Knowledge and experience of Social Prescribing.

Experience of managing and supporting volunteers.

An understanding of health and safety regulations and procedures.

Knowledge of safeguarding and confidentiality policies and procedures.

Job Type: Part-time

Pay: 12.68 per hour

Expected hours: 21 per week

Benefits:

Additional leave Company pension Health & wellbeing programme On-site parking Sick pay
Schedule:

Flexitime Monday to Friday
Work Location: In person

Application deadline: 17/06/2025