Job Description

Community Coordinator, Cardiff, Newport or Barry

Location:

Tramshed Tech, Palace Swansea

Hours:

Full Time (40 hours per week)

Salary:

22,973 - 24,000

Be the Heart of Swansea's Most Vibrant Entrepreneurial Community

Are you passionate about bringing people together and creating amazing experiences? We're looking for an enthusiastic Community Coordinator to be the friendly face of Tramshed Tech and help our members thrive.

As our Community Coordinator, you'll be at the centre of everything that makes our workspace special - from welcoming new members to organizing events that spark connections and collaboration.

Reporting to:

Community Manager

What You'll DoWelcome & Member Support

Be the first point of contact for members, visitors, and potential new members

Provide exceptional customer service and support across all community functions

Manage reception and ensure our spaces always look welcoming and professional

Community Building

Help organise and support on-site events and networking opportunities

Foster connections between members and create a thriving community atmosphere

Oversee virtual membership program: actively find new virtual members and accurately administer existing memberships

Effectively use and develop our community platform (Nexudus) to maximize its effectiveness

Nurture our community environment so members can operate and function at their absolute best

Operations & Administration

Handle day-to-day facilities management, postal services, housekeeping, and general admin

Manage sales administration and maximize sales opportunities by maintaining thorough understanding of all our capabilities and offerings

Maintain high standards across all community spaces

Support key business areas by adopting a collaborative "working together" approach

Provide backup coverage when needed

A Typical Day Might Include:

Greeting members with your morning coffee and a smile

Actively reaching out to potential virtual members and managing their onboarding

Helping a startup find the perfect meeting room for their investor pitch

Coordinating a lunch-and-learn session with a local entrepreneur

Processing sales administration and identifying new business opportunities

Managing postal deliveries and ensuring community spaces are clean and welcoming

Using Nexudus to enhance member experience and develop new platform features

Connecting two members who could collaborate on a project

Supporting other business areas with collaborative problem-solving

What We're Looking For:

People person

who genuinely enjoys helping others succeed

Excellent communication skills

with a friendly, professional approach

Organised and proactive

with strong attention to detail

Flexible team player

who thrives in a dynamic environment

Interest in tech/startup culture

(experience not essential - enthusiasm is!)

Why You'll Love Working Here:

Dynamic environment

- every day brings new challenges and opportunities

Professional development

- grow with us as we scale up

Genuine impact

- directly influence our community's success and culture

Varied role

- no two days are the same

Heart of the action

- be part of Swansea's exciting tech scene

General Expectations

Professional Standards:

Work positively and responsibly in accordance with company policies and code of conduct

Take full accountability for your role and commit to achieving personal, team, and company goals

Maintain organized work practices and handle administrative tasks accurately

Ensure productivity levels meet company standards and pursue ongoing professional development

Team & Culture:

Contribute to and support a high-performance working culture

Understand, engage with, and demonstrate our company vision, values, and aims

Represent Tramshed Tech positively and professionally at all times

Demonstrate exceptional customer care with a polite and friendly manner

Communicate effectively with tact, discretion, and diplomacy as required

Support the overall effectiveness of the Tramshed Tech team as a positive team member

Additional Responsibilities:

Attend training and company meetings as required

Undertake additional reasonable duties as needed

Conduct all work in accordance with Health & Safety policies

Maintain a clean, tidy, and hazard-free working environment

Raise any health and safety concerns immediately with management

Ready to Join Us?

HOW TO APPLY:

Email your CV to swansea@tramshedtech.co.uk

We'd love to hear why you're excited about community building and what you'd bring to our team!

Equal Opportunities & Inclusion

Tramshed Tech is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates regardless of background, nationality, religion or belief, race or ethnicity, sexual orientation, disability, age, gender, or marital status.

If you require reasonable adjustments to any part of our recruitment process, please share those requirements when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent assessment process.

Job Type: Full-time

Pay: 22,973.00-24,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Sick pay
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 21/07/2025
Reference ID: Community Manager, reception, sales