Job Description

The Community Development Outreach Officer will develop close links with Local Authorities, Third Sector and community organisations to support communities to have a greater understanding of their rights and access to health care, as well as playing an important role in identifying trusted community intermediaries and establishing mechanisms to sustain future engagement.
The post holder will be expected to travel regularly to rural and urban areas to deliver a community outreach service across Pembrokeshire, Ceredigion and Carmarthenshire.
The post holder will work collaboratively with Health Board, Local Authority, community- based teams and other key stakeholders.
Main duties of the job
Develop strong links with trusted intermediaries and key groups and be able to identify key community influencers and establish on-going relationships to support continuous engagement activities.
Share priority public health and wellbeing messages, guided by Welsh Government, Public Health Wales and the Local Public Health Team.
Support Refugees and Asylum Seekers by working with colleagues, other public and third sector organisations, and utilising knowledge of the locality to mobilise others (volunteers, intermediaries etc.).
Support communities to be empowered and understand their rights and responsibilities in relation to keeping themselves safe and well.
Create opportunities to gather qualitative information related to the lived experiences of people experiencing poorer health outcomes in relation to health inequalities.
Become a bridge between the health messages and message givers (Government, Health Boards, Public Health Wales and others) establishing the Community Development Outreach Team as a trusted and reliable source of information for communities.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Details
Date posted
15 August 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
31,516 to 38,364 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
100-AC244-0825
Job locations
Hafan Derwen
St Davids Park
Carmarthen
SA31 3BB
Job description
Job responsibilities
Share priority health messages to diverse communities and vulnerable groups.
Attend community events, drop in's, residential sites and other places where communities are.
Develop positive relationships with stake holders and community members.
Source opportunities for engagements.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 26/09/2025
Job description
Job responsibilities
Share priority health messages to diverse communities and vulnerable groups.
Attend community events, drop in's, residential sites and other places where communities are.
Develop positive relationships with stake holders and community members.
Source opportunities for engagements.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 26/09/2025
Person Specification
Qualifications and Knowledge
Essential

• Educated to Degree level or evidence of equivalent level of relevant work experience
• Evidence of continuing professional and personal development
• Good understanding of the national and strategic priorities for addressing inequalities in health within communities that are disproportionately disadvantaged
• Good understanding of the cultural, religious and spiritual needs of individuals in diverse communities
• Knowledge and understanding of key legislation relevant to the role and partnership working context e.g. Well-being of Future Generations (Wales) Act 2015 and Social Services and Well-being (Wales) Act 2014

Desirable

• Certificate of Professional Development/Membership of a professional body
• Knowledge of relevant strategies and guidelines related to health and social care

Experience
Essential

• To be an experienced community worker understanding difference within diverse communities and their lived experiences.
• Extensive lived experience or experience of working with diverse communities and community networks
• Understanding the issues related to health inequalities
• Experience of joint working with other statutory, voluntary or private sector organisations
• Experience of working to deliver to strict deadlines and working flexibly to meet changing requirements

Desirable

• Experience of asset-based approaches to community development
• Experience of needs assessment

Language Skills
Desirable

• Welsh Speaker (Level 1)

Other
Essential

• Proactive, self-motivated, able to work on own initiative
• Commitment to own professional development
• Flexible and adaptable approach to work and able to work effectively against a background of change and uncertainty
• Commitment to integrated and multiagency working in order to achieve improvements in the health outcomes and experiences of diverse communities
• Ability to travel throughout the three counties of the Health Board area in a timely manner to urban and rural locations
• Flexible approach to responding to the needs of the service with the ability to work outside of normal office hours

Desirable

• Demonstrates creativity and innovative approaches to problem solving
• Uses reflective practice to improve own performance

Person Specification
Qualifications and Knowledge
Essential

• Educated to Degree level or evidence of equivalent level of relevant work experience
• Evidence of continuing professional and personal development
• Good understanding of the national and strategic priorities for addressing inequalities in health within communities that are disproportionately disadvantaged
• Good understanding of the cultural, religious and spiritual needs of individuals in diverse communities
• Knowledge and understanding of key legislation relevant to the role and partnership working context e.g. Well-being of Future Generations (Wales) Act 2015 and Social Services and Well-being (Wales) Act 2014

Desirable

• Certificate of Professional Development/Membership of a professional body
• Knowledge of relevant strategies and guidelines related to health and social care

Experience
Essential

• To be an experienced community worker understanding difference within diverse communities and their lived experiences.
• Extensive lived experience or experience of working with diverse communities and community networks
• Understanding the issues related to health inequalities
• Experience of joint working with other statutory, voluntary or private sector organisations
• Experience of working to deliver to strict deadlines and working flexibly to meet changing requirements

Desirable

• Experience of asset-based approaches to community development
• Experience of needs assessment

Language Skills
Desirable

• Welsh Speaker (Level 1)

Other
Essential

• Proactive, self-motivated, able to work on own initiative
• Commitment to own professional development
• Flexible and adaptable approach to work and able to work effectively against a background of change and uncertainty
• Commitment to integrated and multiagency working in order to achieve improvements in the health outcomes and experiences of diverse communities
• Ability to travel throughout the three counties of the Health Board area in a timely manner to urban and rural locations
• Flexible approach to responding to the needs of the service with the ability to work outside of normal office hours

Desirable

• Demonstrates creativity and innovative approaches to problem solving
• Uses reflective practice to improve own performance