Job Description

Job Title: Community Engagement Coordinator

Employer: bthechange CIC

Location:

South Wales - hybrid working (community-based, with some travel to probation offices and partner agencies)

Hours:

Full Time Monday to Friday

Salary:

26,475 (increases after completing probationary period)

This role would be ideal for anyone who is located in South Wales*

We are looking for a Person-Centred Mentor to provide holistic support for Black, Asian and Ethnically Diverse People who are in contact with South Wales Probation Service. This is a unique and exciting opportunity to make a real difference by empowering individuals, reducing barriers, and supporting people to positively move forward with their lives.

The role will involve mentoring, advocacy, and practical solutions--using a solutions-focused, culturally competent approach that ensures individuals feel heard, valued, and supported on their journey towards stability, recovery, and inclusion.

What We're Looking For

We are seeking applicants with:

Experience working within the criminal justice system, with an in-depth knowledge of the National Probation Service, Courts, Police and Prisons.

A strong track record of multi-agency partnership work, with commitment to multidisciplinary working and effective information sharing in the best interests of care.

Excellent communication skills, with the ability to build rapport quickly and develop constructive therapeutic alliances while maintaining professional boundaries.

Understanding of caseload management, including carrying out assessments and presenting reports.

Compassion, resilience, and motivation to empower individuals to overcome barriers and achieve their goals.

About bthechange CIC

bthechange is an award-winning Community Interest Company operating across the South West of England and South Wales. Each year, we directly support over a thousand individuals who are either at risk of entering or already within the criminal justice system.

We deliver a range of life-changing initiatives--from structured programmes for client support to driving system change by influencing the policies, processes, and cultures that affect people with convictions.

Our Core Lived Values:

RELATIONSHIP

: We treat every individual as we wish to be treated ourselves--with courtesy, empathy, and professionalism.

AUTHENTICITY: We bring lived realities and cultural competence to our work, ensuring sessions are delivered with honesty and evidence-based practice.

COMPASSION: We build a culture of compassion, ensuring interactions are non-judgemental, honest, and safe. If it is safe and legal, we do it.

EQUITY: We promote equity, diversity, and inclusion at every level, ensuring fairness and representation are at the heart of everything we do.

How to Apply

Inclusive Recruitment at bthechange CIC

We believe that talent and potential come from every background. We welcome applications from people of all ethnicities, genders, abilities, and lived experiences -- including those affected by the criminal justice system or recovery.

Please send a cover letter to hello@bthechange.org.uk that includes an overview of your employment history along with how your values align with the role.

If you'd like to apply in a different format or need support with the application process, please contact us at hello@bthechange.org.uk or call 0800 0016 521. We'll make sure the process works for you.

Closing date for applications: 5pm, 24th October 2025

Disclosure and Barring Service (DBS) Checks

This post is subject to an enhanced criminal record disclosure check via the DBS process, as the role involves regular unsupervised access with vulnerable adults.

A previous criminal record is not automatically a barrier to employment in this role--each case will be reviewed on its own merits.

Equality & Diversity

We are proud to be a diverse organisation, reflected in our team of varied backgrounds, cultures, beliefs, and sexual orientations. We welcome applications from all sections of the community, regardless of race, gender, sexual orientation, religion, age, or disability. At bthechange, we strive to represent the society we serve.

Job Type: Full-time

Pay: 26,475.00-30,390.37 per year

Benefits:

Company pension Flexitime Work from home
Willingness to travel:

25% (preferred)
Work Location: Hybrid remote in Barry CF63 4HD