Job Description

Role:

Community Executive

Location: Clitheroe (Required Onsite)

Salary: Competitive

About Us

WillPowders is a science-driven, biohacking and wellness brand founded by Sunday Times No.?1 bestselling author Davinia Taylor?. We have a no-nonsense mission to help people feel and think their best. Our products do the heavy lifting, but it's the knowledge and tools we share that put the power back in people's hands, helping them take back control of their own well-being.

Purpose & Impact

Love chatting, helping people, and keeping the vibes, right? This is your gig.

WillPowders is on a mission to make gut health, brain fuel, and feeling brilliant part of everyday life. No fads, no fakery, just science-backed goodness that works. Founded by Davinia Taylor, we've built a loyal, engaged community who love to share wins, swap tips, and occasionally debate the best way to make a collagen coffee.

We're looking for two Community Managers to join our team. You'll be the friendly face (and voice) of WillPowders online, keeping conversations flowing, customers happy, and our spaces safe, welcoming and fun. You'll report to our Head of Customer Satisfaction and work closely with the wider Marketing team to make sure every interaction feels on-brand and on-point. Think of yourself as part community host, part undercover reporter. The person who spots the nuggets, themes and trends our customers really care about, and feeds them straight into the marketing mix.

What you'll be doing

Responding to comments and DMs across our social channels in a timely, friendly, and helpful way Calling out and going above and beyond for special community moments e.g. hearing a personal customer story and giving them some extra special treatment Moderating our For Fat's Sake Facebook community (with support from the moderators already in place) -- keeping the chat lively, respectful, and useful Fielding customer service queries -- from order questions to product advice -- and making sure they get resolved quickly and accurately Spotting and escalating any recurring issues, feedback, or questions to the right teams Keeping an ear to the ground for conversations, trends, and moments our community cares about Working with the brand and content teams to share community insights and help shape future content and campaigns Acting as a guardian of our tone of voice -- making sure every reply feels like WillPowders

What you'll bring

Experience in community management, customer service, or both A knack for building rapport online. You're warm, clear, and human (no robot replies here) Calm under pressure, even when dealing with tricky queries Organised and able to juggle multiple conversations at once An understanding of what makes online communities thrive A genuine interest in health, wellness, and helping people feel their best

What We Offer:

The opportunity to join a fast-growing company with a clear mission and a commitment to creativity and innovation A role with that will have significant impact, enabling you to develop in-house expertise while working closely with experienced external partner agencies who understand the WillPowders brand Work from the brand-new WillPowders HQ - the home of who we are, what we do and how we collaborate as a team. A fully stocked kitchen featuring all your favourite WillPowders products. Get hands-on with access to cutting-edge biohacking tech, right at your desk.

Benefits

On-site gym and bio-hacking facilities Pension scheme Private healthcare Annual company performance-based bonus 25 days holiday + bank holidays
Interested? Please email your CV to Joinus@willpowders.com

Job Type: Full-time

Pay: 25,000.00-35,000.00 per year

Work Location: In person