Job Description

Feel Harmonia - Company Overview

Feel Harmonia is a women's-only health and wellness hub based in London. We're creating a safe, calm and beautifully designed space where women can train, recover, socialise and feel supported all under one roof.

We're not a traditional gym. Our first site will feel more like a blend of a gym and a members' club, with a strong focus on women's real lives, energy and cycles. Members will have access to training areas, recovery and relaxation zones (including a sauna), and a Fuel Bar serving high-quality drinks and light food in a relaxed, elevated environment.

Our members are women who value privacy, cleanliness, good energy and consistency. Many will be busy, high-performing women looking for somewhere they can switch off from the outside world and feel genuinely looked after, not rushed or judged.

As a team, we care about:

Safety & respect - everyone is treated with dignity.

Warmth & welcome - members should feel seen and comfortable from the moment they walk in.

High standards - clean spaces, professional service and strong attention to detail.

Calm efficiency - we work hard behind the scenes so the member experience feels smooth and relaxed.

We're looking for people who take pride in their work, enjoy looking after others, and care about delivering a calm, high-standard experience for our members.

Role Overview

Front of House / Community & Reception are the first and last impression of Feel Harmonia. They welcome members into the space, handle check-ins and questions, and help create a calm, warm environment from the moment someone walks in.

Key Responsibilities

Welcome members and guests; handle check-ins and bookings.

Be available at the desk and on the floor for questions and support.

Explain memberships, services and offerings in a clear, friendly way.

Handle basic admin: emails, phone calls, lost property and simple queries.

Communicate clearly with Baristas and Cleaners to keep standards high.

Flag any issues to the AGM/GM (member concerns, safety, maintenance).

Help maintain the atmosphere (tidiness, signage).

What Success Looks Like

Members feel recognised and welcomed - not rushed or processed.

The reception area is always tidy, calm and organised.

Queries are handled quickly or passed to the right person.

Communication with the wider team is smooth and consistent.

Requirements

Experience in a front-of-house, reception or customer facing role.

Warm, friendly and professional communication style.

Confident using booking systems and basic computer skills.

Comfortable in a fast-paced but calm, service-led environment.

Flexible availability including some early mornings, evenings and weekends.

Job Type: Part-time

Pay: From 18.00 per hour

Expected hours: 23 per week

Work Location: In person