Job Description

Location: Edinburgh (hybrid)

Type: Full-time

Start Date: ASAP

Overview

At UNA, we are on a mission to make technology better not only for users but for the planet. Our first product is a GPS Sports Watch that is both repairable & upgradable.

After a record-breaking Kickstarter launch and a subsequent move into e-commerce, we're now looking to bring on board a Community Manager to join our small but mighty team.

This role is all about being the frontline connection between UNA and our community: think of it as 50% customer support, 50% social media.

You'll be one of the key voices of UNA across our support channels and social media platforms, helping us turn customers into loyal fans and our community into our loudest advocates.

What You'll Do

Be the first point of contact for customer queries via email, social DMs, and community channels. Provide friendly, fast, and clear responses, always aiming to turn problems into positive experiences. Build and maintain our Help Centre so customers can self-serve. Gather insights from customers and share them with the wider team. Co-manage UNA's social channels (Instagram, TikTok, LinkedIn) - posting content, replying to comments, and engaging with our community. Repurpose customer UGC, reviews, and behind-the-scenes content into social posts. Support influencer and ambassador activations by engaging with tagged content and building relationships. Jump in on ad-hoc projects: product testing, campaign ideas, or even helping brainstorm new and exciting improvements for our watch. Be comfortable in front of a camera from time to time, talking about our watch and what we do.

What You'll Need

Right to work in the UK. 1-2 years of experience in customer support, social media, and/or community management (ideally in D2C, tech, or consumer brands). Excellent written communication skills - empathetic, clear, and on-brand. Familiarity with managing social media accounts (Instagram, TikTok, Twitter, LinkedIn). Comfort with fast-moving start-up environments where processes are still being built. A natural community builder, you enjoy connecting with people online and offline. Problem-solving mindset: when a customer is stuck, you solve the problem. A genuine interest in sports, running, or wearable tech.

Nice to Have

Experience with tools like Klaviyo, Shopify and Meta Business Ability to edit short-form content (Reels/TikTok). Previous experience in e-commerce.

Why Join UNA?

Be part of a start-up that's disrupting the 2B running watch market with a right-to-repair, user-first approach. Work alongside a small, passionate team where you'll have ownership and impact from day one. Grow with the company: this role is designed to split into two specialist roles within 6-12 months, and you'll get to choose your path.

What You Get

33 days holiday per annum A free watch (of course) and 3 per year to give away Cycle to work scheme 1-1 training and career support
Job Type: Full-time

Pay: 30,000.00-34,000.00 per year

Benefits:

Company pension Cycle to work scheme Flexitime Work from home
Work Location: In person