Job Description

Community Manager - Jackson House, Sale

At CEG, we don't just build and manage bricks and mortar, we build communities. We make space for people to flourish and businesses to develop. We've more than 100 properties across the UK and we want to provide the perfect place for businesses to thrive.

Our relationship with our tenants does not stop once they have moved in, the Community Manager is integral to create an exceptional and unrivalled destination that will enable small businesses and start-ups to create their life's work.

Working alongside a dynamic team, this role would suit an immaculately presented, professional and highly organised individual, who has had previous customer/tenant engagement experience or worked within a serviced office environment.

Key Responsibilities

Front of House

Pro-actively deliver our front of house offering to give a seamless, warm, and efficient customer service to all Conduct quality-control building/space walkthroughs to note immediate issues,pre-empt potential future issues, and identify areas for improvement. Log and monitor maintenance activity and follow up through to completion to ensure timely execution of expected standard Preparation and management of access control for members and spaces and highlighting any potential issues before they arise Liaise with wider building team to arrange services for members including but not limited to parking spaces, lockers, bike racks, gym inductions etc Assist with move-in and move-out tenant schedule by collaborating with the Building Manager and new tenant contact Prepare daily, weekly, and monthly progress reports as requested, on the community and identify areas for improvement Competent to assist with planned and unplanned evacuations, always remaining calm and professional. Be a main point of contact for the tenants for all building related issues oroccurrences. Create and maintain strong relationships with all suppliers and monitor and performance of their key deliverables; highlighting, resolving and/or escalating any issues as they occur to the Building Manager Create and maintain strong relationships with the wider building team to create seamless service and unified approach to delivery to ensure the highest levels of customer service to all customers.

Marketing and Sales

Multi-site Marketing and Sales Support, Identifying the needs of potential and current tenants and recommend tailored solutions responsive to their needs Research potential new tenants and develop tailored marketing strategies and materials based on that research Lead and deliver customised and individual tours based on research and knowledge of potential tenants' businesses and needs. Be competent to speak confidently of service offering and space attributes Assist in devising strategies with Investment Manager to meet and maintain target tour and conversion rates Effective management of multi-site social media accounts to promote and increase brand awareness, media and social interest and generate traffic to the website and App Monitor and manage all leads using various channels (website, broker, agents etc.) Creation of bespoke proposals to fit enquiries Create guidelines and maintain 'Viewing ready' studios Maintain content on building specific app including meeting room availability, blogs/info in local partners, event and activity listings and additional content as introduced where applicable Create and maintain partnerships with local eateries, bars, leisure providers to offer additional benefits to all tenants and promote via the Jackson House app and all other available channels Liaise with onsite cafe operator, gym and fitness providers and other daily partners to achieve the best service and offer for tenants

Community Management & Events

Seek opportunities to engage tenants, holding meetings to discover and discuss tenants' objectives and assess any other needs tenants may have Identify opportunities to connect tenants and act on them Work on community initiatives designed to develop connections between tenants, including tenant introductions, curating events, and event follow-ups Assist with supervision of on-site events for compliance with H&S and 'house rules' Design and formulate rules, guidelines, and best practices for the community with the goal of optimising tenant experience Make recommendations regarding tenant experience to Building/Investment Manager Resolve tenant complaints through neutral investigation and escalate as necessary in a timely fashion Explain Jackson House policies and procedures to tenants, including but not limited to tenant agreement and billing procedures To work closely with CEGs Customer Experience Manager to ensure the success of Life App/Team by CEG onsite by planning and delivering events, populating content, and engaging with local businesses to offer local discounts and special offers for Jackson House tenants Liaise with workspace team and project delivery team during fit-out or changes of workspaces Working closely with the workspace team, providing regular feedback, recommendations, and reporting risk (i.e. - lease breaks, vacant space).

Experience and Requirements

Be an Exceptional representative and Ambassador for CEG Minimum of 3 years within a customer facing/service environment Project and/or event management experience Sales experience an advantage Must have strong verbal and written communication skills, with immaculate personal presentation Exceptional organisational and multitasking skills Passion and understanding for small businesses, start-up and the Sale, Manchester business community Proficient in Microsoft office packages and able to learn new systems Familiar with Online social media platforms Show competency in finance and billingDesire to attend networking and out of hours events on occasion Works well independently and is a self-starter A creative thinker, with the customer always a priority Willing to share in the responsibility of the space showing attention to detail Comfortable communicating at all levels Be confident and out-going to be the main point of contact for tenants and engaging with the local business community A natural problem seeker and solver and a calm nature to do so

Reports to :

Building Manager

Hours of work:

09:00 - 18:00 (Flexibility Required)

CEG Core Values

Ability -

to demonstrate, understanding and apply CEGs core values. These are embedded in all our roles and you must be able to evidence your values as part of the application process.

Committed -

we are always committed to our customers and the delivery of results. We stay involved and are interested in all of our developments. You are committed to delivery results and doing the best for our customers. I am committed to my role at CEG.

Responsibility -

We always act responsibly. We consider our customers, colleagues, the local community, and the environment. I am wholly responsible for my role and will always act responsibly. I do not blame others and always will be responsible for my actions.

Resilience -

We are in it for the long run. We continually evolve and innovate; adapting to the market and customer needs. We do not give up but can change direction when things are not working out. I am happy with a change of direction in my role and enjoy a challenge.

Determined -

We are determined to continuously improve. We show persistence to deliver results for our customers, communities, colleagues, and investors. I am determined to deliver results and continuously improve. I understand the importance of our customers in achieving those results.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Company pension Cycle to work scheme Life insurance Private medical insurance
Work Location: In person