Job Description

The Community Navigator will support the administration provision for the Intermediate Care (Hospital@Home) Service. They will be responsible for administrative duties of the Intermediate Care (Hospital@Home) Service, ensuring these duties are maintained and delivered efficiently and effectively.



English and/or Welsh speakers are equally welcome to apply



The Community Navigator will support the administration provision for the Intermediate Care (Hospital@Home) Service. They will be responsible for administrative duties of the Intermediate Care (Hospital@Home) Service, ensuring these duties are maintained and delivered efficiently and effectively.



The Community Navigator will utilise of a variety of IT functions and systems used in the Intermediate Care (Hospital@Home) Service, and have a wide knowledge of a range of clinical and non-clinical information systems.

The Community Navigator will have excellent communication skills, and communicate effectively with the Intermediate Care (Hospital@Home) Service, the wider multi-disciplinary team, patients and their relatives, with the ability to signpost individuals to the appropriate service when necessary.

The post holder will be knowledgeable in Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures.



The Community Navigator will provide cross cover for other Community Navigators during times of absence.

Welsh to be Learnt on Appointment:

This post is advertised as 'Welsh to be Learnt on Appointment'. This is an exciting opportunity and means we'll give you the skills in Welsh we need once you've been recruited if you don't already have skills in Welsh. We'll do this using our free and flexible internal offer alongside our partnership with Learn Welsh Glamorgan, helping you to gain the valuable skills needed to strengthen our bilingual organisation.)



Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.



Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.



CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.



Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:



We listen, learn, and improve We treat everyone with respect We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.



At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.



Duties and Responsibilities



Provide comprehensive administrative and secretarial support to the Intermediate Care (Hospital@Home) Service, which will include managing diaries, e-mails and composing routine letters and documentation on daily basis.

Provide quality administrative and secretarial support to the Intermediate Care (Hospital@Home) Service, making full use of available technology e.g. Microsoft Office, automated scheduling software Civica, ESR.

Plan and prioritise own workload and re-adjust meeting arrangements, dealing with conflicting diary appointments and using own judgement to make alternative plans and meeting arrangements for the Intermediate Care (Hospital@Home) Service.

Assist in the maintenance and updating of team training programmes and rotas, and where necessary ensuring distribution to relevant parties.

Arrange training for the Intermediate Care (Hospital@Home) Service, including scheduling mandatory training for staff within the Intermediate Care (Hospital@Home) Service, and liaising with other professionals to arrange additional training sessions.

Book staff onto training sessions, send out staff notifications and reminders, and enter relevant information into team databases and off duty.

Be responsible for the organisation of Team Meetings and facilitating team activities.

Respond to and communicate confidential patient information to other departments, outside agencies, patients and carers to facilitate care and support the Intermediate Care (Hospital@Home) Service.

Exercise own judgement to seek advice/support when an enquiry is from a defined area of responsibility e.g. pass enquiry on to Line Manager

Appropriately archive any notes and/or patient documentation in accordance with UHB Policy.

Undertake any other duties in relation to team administration as required.

Communicate effectively with all members of the Directorate and Independent Contractors.



Support the Support Manager to undertake necessary Human Resource functions by organising a programme of PDRs, sickness reviews and back to work interviews and to maintain up to date associated records on ESR. Assist with the drafting of staffing rotas, prior to Line Manager's approval, and update when changes/swaps occur, ensuring changes are communicated to the Intermediate Care (Hospital@Home) Service. Assist Line Manager in arranging for alternative staffing cover in time of staff shortages. Assist Line Manager in the management and recording of staff annual leave, inputting necessary information on staffing rotas and ESR. Photocopy documents and distribute information as required. Contact the relevant help desks e.g. Estates and IT, to resolve any issues affecting the efficient running of the Intermediate Care (Hospital@Home) Service. Possess advanced keyboard skills and experience in use of all Microsoft Office packages. Work from the Intermediate Care (Hospital@Home) Service base, however there may be asked to work across the locality depending of the needs of the service. Establish and maintain practical office systems such as filing system and communication boards. Receive and deal with any calls via Adastra or the telephone, and respond to queries/enquiries in an appropriate professional manner, referring on to relevant party if necessary. Use own initiative to deal with enquiries and queries of a non-clinical nature within the parameters of the post in the absence of the Team Leader. Follow administrative and secretarial procedures and may be asked to comment on proposals affecting own office area. Maintain strictest confidentiality of data and information at all times. Deal with sensitive and confidential information relating to patients and staff. Utilise all equipment provided to carry out daily tasks, and have a personal duty of care for the equipment i.e. computer, printer etc. Be responsible for ordering equipment and stock as requested by the Intermediate Care (Hospital@Home) Service via the appropriate methods e.g. Stores, ONPOS, and Pharmacy. Attend staff meetings, and take notes if requested to do so. Demonstrate duties to any new starters in Department, training on any office systems in use. Check and validate all invoices received in relation to goods received. Provide reports and produce statistical analysis of the team's activity using relevant IT programmes as requested. Collect and collate information as required. Assist the Intermediate Care (Hospital@Home) Service in collating information on audits as required. Provide administrative support for research undertaken by the teams. Complete staff surveys when required. Identify and attend appropriate study days and additional training as required. Advise the Line Manager of any potential and/or actual problems. Work independently and adhere to the policies and procedures in operation within the University Health Board relevant to the role; work is managed rather than supervised. Work within own level of competence and limitations of the role at all times. * Provide cross cover for other Community Navigators during times of absence.