Job Description

Community Network Manager

c. 57,500 per annum

Permanent

Remote Work - Must be located in Scotland

Are you a dynamic leader with a passion for community building, professional development, and financial wellbeing? The Money and Pensions Service (MaPS) is seeking a highly motivated Community Network Manager for Scotland to join our expanding Money Guiders team. This pivotal management role is at the heart of a thriving, UK-wide initiative that has been successfully supporting frontline workers for over four years. As we scale up our impact, you will lead the Scottish Community Network--delivering training, events, and digital engagement to a growing membership of money guidance practitioners. If you're a confident public speaker, a skilled project manager, and a natural connector who thrives in a fast-paced, purpose-driven environment, we want to hear from you.

Role Overview

The Community Network Manager will report directly to Operations Manager (Money Guiders: Communities). In this role, you will be responsible for:

Key Responsibilities:

Manage the delivery of the Money Guiders Scotland Community Network including budget, resources, delivery timelines, quality, risks, and key stakeholder relationships.

Scale and sustain the practitioner network in Scotland, growing the membership through management and development of an annual programme of events and delivery of a communications, engagement and member retention strategy.

Manage budget and spend within MaPS policies, ensuring the effective procurement and delivery of supplier contracts, including for individual speakers or sessions, and for regular programmed events such as any regional forums.

Manage the delivery of a high-quality experience for community of practice members, including on-boarding, access to up-to-date knowledge, events, online community spaces, and maintenance of practitioner records.

Maintain up to date knowledge of local financial wellbeing policy and the stakeholder landscape, as they relate to money guidance practice in the nation (e.g. welfare benefits policy, regional funding streams etc), ensuring relevant knowledge is transferred to the community network.

Curate content across different channels, moderate online spaces and knowledge store, and create relevant content for newsletters, blogs, bulletins, and social media.

Manage the effective monitoring and reporting for the community of practice against KPIs, objectives and milestones; including data and information management, data sharing, evaluation and research projects, impact assessments (e.g. data protection, equalities and

vulnerabilities)

Manage continual improvements to systems and processes to optimise quality and efficiency, to mitigate risks and Single Point of Failure and to support business continuity.

Manage project teams including internal specialists, external suppliers, and senior stakeholders

You will need to demonstrate the following skills and experience.

To excel in this role, you will need to demonstrate:

Knowledge of the financial wellbeing and money guidance landscape in Scotland,
specifically devolved nation policy

Experience of developing and managing skills/practice based learning communities at scale i.e. Community of Practice or Membership Community, with ability to drive conversations and engagement both on and off line.

Experience of organising, hosting and facilitating community events (in-person and online) e.g. conferences, webinars, forums, workshops, action learning, or training events

Strong project management skills with the ability to handle multiple priorities and matrix working with wider operational delivery teams and the Scotland Devolved Team / other directorates; managing the demands of multiple internal stakeholders.

Strong networking and relationship building skills with the ability to form and maintain sustainable partnerships with community members and external stakeholders

Ability to communicate effectively across a range of internal and external stakeholders and audiences across different media (both written and public speaking / facilitation experience)

Ability to regularly travel across Scotland to attend meetings and facilitate in person events.

Skilled in community engagement metrics and KPI tracking, monitoring, analysis and reporting of management information; working with ongoing evaluation and research data to inform continuous improvement.

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values - caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people to come and work for us, but we need people who align themselves with our values:

Caring

We care about our colleagues and the people whose lives we are here to transform.

Connecting

We will transform lives through our ability to make positive connections.

Transforming

We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to "bring their whole selves to work."

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women's health, men's health, ethnicity, and diversity.

What We Offer

Generous Annual Leave - 30 days plus Bank Holidays

Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)

Interest-free loan for season tickets for buses and trains

Cycle to work Scheme

Subsidised eye tests & flu jabs

Life assurance scheme

Give as you earn scheme

Employee assistance programme (EAP)

PAM Assist and PAM Life scheme (Wellbeing)

Enhanced family and sick pay

Paid volunteering (2 days a year)

Recognition Scheme

Discounts portal to numerous retailers

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Step 1: Submit Your Application

Open: 9th May | Deadline: 25th May

To apply, please submit the following two documents:

Your most up-to-date CV A covering letter (approx. 1,000 words) answering the following questions:
1. Please describe your understanding of the key challenges people in Scotland are facing in relation to their financial wellbeing and achieving a better financial future, and;

2. Explain how you would enhance the skills and capabilities of money guidance practitioners in Scotland through a community of practice model.

Important: Both documents are required to progress to the next stage. Incomplete applications will not be considered.

Step 2: Telephone Interview

Between 12th May - 27th May

If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:

Discuss your experience in more detail Learn more about the role and our organisation Ask any questions you may have

Step 3: Final Stage Interview

Week Commencing 9th June

Successful candidates from the telephone interview will be invited to a remote final interview via Microsoft Teams. This stage will include:

A 5-minute role play exercise A series of competency-based interview questions

Job Reference:

MaPS00851

Close Date:

25/05/2025

Job Types: Full-time, Permanent

Pay: 57,500.00 per year

Benefits:

Company pension Flexitime Work from home
Schedule:

Monday to Friday No weekends
Work Location: Remote

Reference ID: MaPS00850