Job Description

We're looking for a Community & Operations Manager for our build to rent community, The Whitemore Collection in Birmingham!


You'll be responsible for the day-to-day operational management, acting as the face of the development for the residents, managing the team and enhancing the overall resident experience.


You will ensure the smooth running of the building and that all the resident services are carried out to a high standard and are delivered timely is essential in this role.

What you'll do

If you love delivering exceptional customer service, are a people person and are passionate about leading a team to deliver outstanding operational performance and customer satisfaction, then this could be your next role! You'll be responsible for the operational management and customer service delivery of a prestigious Build to Rent scheme.



Below are your key responsibility areas:

Property Management:

To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements. Supporting the General Manager to implement all building processes that deliver an effective operation and budgetary management on site, an excellent customer experience and align with urbanbubble's operational standards and comply with key regulations, including RICs, ARMA-Q and H&S. Contribute to weekly, monthly and quarterly client reporting on lettings performance and operational budget management. To implement and fully support an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels. To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for residents and staff.

Resident Engagement:

To act as the face of the development for the residents, managing the team and enhancing the overall customer experience and deputise for the General Manager when required. To work with the general manager and marketing team to generate and implement a content calendar for all social channels.

Health and Safety:

To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for residents and staff and keep systems up to date. To help oversee the delivery of all annual testing and training for our people to ensure total compliance, maintaining robust records.

People Management:

To act as a role model for the values and key behaviours across the organisation. To promote peak performance through proper objective setting, one to one's, personal development, team meetings and performance reviews. To ensure all policies and processes are adhered to and regulations respected, with accurate and timely work delivered by you and members of your team. To oversee contractors and manage disputes on works, customer complaints and resolve any service issues with third parties, in line with escalation procedures. To assist with the recruitment, training and developing of talent.

What are we looking for?

Experience managing a residential building or similar Significant experience of delivering excellent customer service and effective supplier management Working knowledge of Health & Safety and compliance procedures A people person and strong ability to build a rapport instantly Excellent team management and communication skills Strong drive to achieve targets and objectives

What do we offer?

A basic annual salary of up to 42,000, depending on experience The opportunity to work in an exciting, fast growing business. Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study support and much much more. We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble


If you think you're right for the role of Community & Operations Manager then apply now. We're an equal opportunity employer, and invite applicants to contact us to identify any additional support they might need during the recruitment process.


INDMED