Job Description

urbanbubble are seeking an experienced

Community & Operations Manager

to support the operations of Mustard Wharf, our vibrant Build to Rent community in Leeds.


Mustard Wharf offers contemporary canal-side apartments just minutes from Leeds Central Station, complemented by landscaped communal areas, resident events, and a welcoming neighbourhood feel.


Working alongside the General Manager, you'll oversee daily operations, team performance, resident satisfaction, and leasing outcomes. We're looking for someone with strong experience in property management or residential leasing and a passion for exceptional customer service.


This role is based on site 40 hours per week, Monday to Sunday.


What you'll do:

Operational Excellence

Ensure our customers and their homes are cared for and maintained to the highest standards, within budgets, service agreements, and regulatory requirements. Support the General Manager in implementing building processes that deliver operational efficiency, outstanding customer experiences, and regulatory compliance (RICs, ARMA-Q, H&S). Contribute to weekly, monthly, and quarterly reporting on lettings performance, operational budgets, and service delivery.

Leasing & Resident Engagement

Lead leasing initiatives to ensure occupancy targets are achieved Act as the friendly face of the development, leading your team to enhance the resident experience and deputise for the General Manager when needed Implement engagement strategies, including resident communications, events, and feedback programs Collaborate with marketing to create and deliver social content that reflects the community spirit

Health & Safety

Ensure all H&S policies and procedures are followed, providing a safe environment for residents, staff, and visitors Oversee annual testing, training, and compliance records to maintain robust health and safety standards

People & Team Management

Lead by example, role modelling urbanbubble values and behaviours Drive performance through objective setting, one-to-ones, team meetings, and personal development Manage contractors, resolve service issues, and escalate complaints appropriately Support recruitment, training, and development of talent to build a motivated, high-performing team

What are we looking for?

Comparable experience in a managerial role leading operational teams Experience in residential leasing, achieving occupancy targets, and managing lettings processes Proven experience delivering excellent customer service and managing supplier relationships Strong leadership skills with experience managing and developing large teams A people person with excellent communication and rapport-building skills. Results-driven with a focus on achieving targets and objectives. Experience managing large budgets and Health & Safety/compliance across a large building Level 3 Certificate in Property Agency

What do we offer?

A basic annual salary of up to

47,000 plus 10% bonus

The opportunity to work in an exciting, fast growing business Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study support and much much more We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble


If you think you're right for the role of Community & Operations Manager then apply now. We're an equal opportunity employer, and invite applicants to contact us to identify any additional support they might need during the recruitment process.


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