Job Description

Community Service Administrative Assistant
Permanent
Full-Time
24,790 to 25,183
Come and work for an award-winning organisation!


We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.



We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.
Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.
About the role


Are you passionate about delivering excellent customer service and supporting strong communities? We're looking for a proactive and organised Community Services Administration Assistant to play a key role in supporting our dedicated Community Services teams. You'll provide administrative support across several service areas such as Housing Support, Community Investment, Anti-Social Behaviour and Complaints Handling.

Your contribution will help ensure our housing-related support and community-based services run smoothly and efficiently.

You'll also be the welcoming face of our Oakley Resource Centre, assisting customers in person--answering queries, offering information, or signposting them to the right staff member or service.

What can we do for you...


An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS). A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays). A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours. A comprehensive programme of learning and development. Two days (pro rata) paid time off for volunteering. Enhanced maternity and paternity schemes. Access to free counselling services. Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan. A cycle to work scheme. Low-cost town centre parking. A commitment to employee wellbeing. Applications


To apply for this position please click on "apply now" at the bottom of this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Cheltenham Borough Council.
The council is committed to promoting equality of opportunity, we welcome applications from all sections of the community.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.
Closing date


Fri, 08 Aug 2025