Job Description

Job Title:

Community & Service Assistant

Responsible to:

Centre Manager

Location:

Southampton

Salary:

Competitive, to be discussed

Version:

2025

The BE Group of Companies is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost-effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994 and have pioneered the advance in service levels to our clients both in technological development and first-class personal service. Our long list of awards a testament to our continual drive to support and develop our teams and provide the best service in our industry.

Our vision - 'Together, we are building the business lifestyle that everyone wants'.

To assist in providing an outstanding service, we require a charismatic

Community & Service Assistant.

You'll be based in our Southampton business centre in a small but busy team managing and representing brands such as BE Offices, Headspace and BESpoke, reporting to the Centre Manager. In return, we pay a competitive salary and offer a host of benefits, listed below.

You'll be dealing with clients every day, so professionalism and self-presentation are of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as

BCA's Business Centre of the Year, featuring in the

Sunday Times Top 100 Best Small Companies to Work For

Top 100

for 7 consecutive years. We are also

Investors in People accredited.

If you can juggle tasks with a smile on your face and deliver great customer service then this role could be for you. We have training available every year to help you grow in your role in order for you to progress further when opportunities become available.

Service Assistant- Key Responsibilities and Accountabilities:

To ensure that all meeting rooms including the management office and vacant offices are tidy, safe and welcoming to all clientele/visitors To work between various areas of the centre as support when and as needed To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to relevant clientele To greet clients at reception as required To carry out administrative and clerical duties for clients as required which may include filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing, data entry and preparation of reports and other information To process catering orders and meeting room requests made by clients To deal with customer requests in a prompt and timely manner Assisting the Centre Manager with Doughnut Days and other weekly and monthly events To make teas and coffees for conference/meeting rooms To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines To book various chargeable services for clients such as couriers and taxis To issue and ensure receipt of swipe cards, keys, furniture etc. to clients when required To create and issue welcome packs for new clients

Community Assistant - Key Responsibilities and Accountabilities:

Creating & Maintaining Community

Main Community point of contact for our key clients in Southampton Be present in communal areas every day Familiarity and relationship building with all clients, encouraging them to engage and attend community events Understanding what our clients do: what are their networking requirements/needs/what can they bring to our community New client onboarding: sending a welcome email, community pack and setting up an initial welcome meeting, setting up members on our communication platforms and organising welcome gifts Extensive and up?to?date knowledge of our packages, our brand and our business to provide answers to any questions a client might ask Admin tasks including but not limited to scheduling social media, updating members' database lists and assist our members via email and phone Responsible for creating and delivering the newsletter/email

Events Management

Create, advertise, plan and run the annual programme of events: Business, social and networking events with the support of the Community Manager Sourcing and implementing partnerships that will increase the value of our community including but not limited to industry experts for events, local discounts, pop-up opportunities, incentives, etc Deliver and create all communications related to events promotion to all members (posters & flyers and monthly Heads Up Community meeting) Setup of all events and ensuring event expenditure is on budget Internal networking events/client-led events Promoting events and activities, assisting with social media and marketing the office through platforms such as LinkedIn, TikTok and Instagram

Role Related Development:

To understand the principles of Health and Safety and Security procedures To support our Service Success Chain Local area and basic product knowledge Attend training to develop relevant knowledge and skills Training and development to help you progress not only in the company, but as a person too
The above accountabilities are not exhaustive of your duties and may change over time as the Business expands. Gradual changes may result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.

Qualification and Education -

GCSE's or above in Business Related Area - Desirable

Experience -

Minimum 1 year of customer-facing work experience, both face-to-face and telephone - Essential

Skills and Abilities -

Proficient in Word and Outlook - Essential

Excellent telephone communication skills - Essential

Face-to-Face customer service skills - Essential

Switchboard skills - Desirable

Front of house management skills - Desirable

Work Requirements -

Full-time position working mainly business hours Monday to Friday - Essential

Occasional irregular hours if required to meet business needs - Essential

Company Benefits:

Annual Leave

20 days holiday (for your first year of employment, increasing with years of service) plus bank holidays Paid day off for your Birthday Buy and sell up to 3 days' holiday or carry up to 3 days unused annual leave to the subsequent year

Benefit Schemes

Healthcare (plus partners/dependants) Dental Care Life Assurance Pension Corporate Eye Care Season Ticket Loan Loyalty of Service Rewards Cycle to work scheme Quit smoking reward and recognition scheme Access to our onsite Gym Flu Vaccine Jab Employee Assistance Programme New starter lunch voucher

Other

Quarterly socials paid for by the company Peer to Peer reward scheme Up to 3 days paid leave per year to support a local charity of your choice
Terms and Conditions apply
Job Types: Full-time, Permanent

Pay: 25,400.00-26,500.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Life insurance Private dental insurance Private medical insurance Sick pay
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person