Job Description

Ivybridge Community College

Post Title:

Community Sports Receptionist

Line Manager:

Community Sports Development Manager

Grade:

Grade B (spine point 2-3)

Hours:

Permanent 14 hours per week.

Willingness to work additional cover if required.

Job Purpose

The post holder will be part of the Community Sports Team of Ivybridge Community

College providing receptionist duties during opening hours to members of the public.

Main Duties

1. Meet and greet customers acting as first point of contact, through appropriate application of the Community Sport's policies and procedures.

2. Take bookings for fitness suite inductions, lettings, holiday activities and general enquiries, either face to face or over the telephone.

3. Operate the till system and process customer payments.

4. Ensure all bookings and any basic administration procedures are carried out thoroughly and accurately, providing a smooth and professional service at all times.

5. As directed to do so by the Duty Supervisor, provide assistance in the setting up/taking down of sports equipment.

6. Complete necessary cleaning duties around the sports facilities.

7. Unlock/lock areas for hirers and act as point of contact for them whilst they are on site.

8. Help ensure that the premises are looking their best and raise any concerns to the

Duty Supervisor.

Other responsibilities

1. Handle all confidential correspondence with discretion and in line with the Trust and

Ivybridge Community College's Data Protection protocols.

2. Basic use of appropriate ICT packages as required.

3. Set up files and up-date where necessary through basic data input.

4. Provide support to other members of the Community Sports Centre.

5. To maintain acceptable personal standards of professional dress and behaviour.

1

General

1. Support the general Community Sports services at the College in the event of priority needs.

2. Preparing and contributing to Trust wide development by sharing best practice and professional feedback.

3. To comply with and promote all Trust Policies, including Safeguarding, Health and

Safety, and Equality and Diversity.
4. Be aware of and support difference to help ensure everyone has equal access to the services at the Community Sports Centre and feels valued, respecting their social, cultural, linguistic, religious and ethnic background.

5. Contribute to the College's ethos, aims and development and improvement plan.

6. Work as part of a team, appreciating and supporting the roles of others in the team.

7. Attend and participate in meetings as required.

8. Undertake personal development through training and other learning activities, including performance management as required.

This is a description of the main duties and responsibilities of the post at the date of production. The duties may change over time as requirements and circumstances change. The person in the post may also be asked to carry out other duties commensurate with the grade, as may be necessary, from time to time.

2

PERSON SPECIFICATION

Method of Assessment

The table indicates the possible method/s by which the skills/knowledge/level of competence in each area will be assessed.

Qualifications:

Good general education with GCSE or equivalent in English and Mathematics

Basic knowledge of first aid

Willing to undertake personal development through training and other learning activities

Experience:

A basic understanding of Microsoft packages

Use of email and other databases as required

Experience working within a customer facing role

Knowledge, Skills and Abilities:

Ability to work both under instruction, sometimes using initiative within defined guidelines

A proactive and professional approach

Excellent interpersonal and teamwork skills

Good communication skills

Be organised and able to keep simple records

Ability to provide excellent customer service

To respect and uphold confidentiality at all levels

To be flexible and pro-active towards changes in day-to-day working arrangements

To convey a friendly and approachable outlook to others
A willingness to help others
An interest in sports and a willingness to develop this knowledge further

Please apply via My New Term

https://mynewterm.com/jobs/136336/EDV-2025-ICC-10436

Job Type: Part-time

Pay: 12.45-12.65 per year

Benefits:

Company pension Cycle to work scheme Free parking On-site parking Sick pay Store discount
Schedule:

Weekend availability
Work Location: In person

Application deadline: 21/07/2025
Reference ID: Community Sports Receptionist
Expected start date: 01/08/2025