Job Description

We're looking for a Community Steward to join our Highways team based in Wellingborough. In this role you will be the eyes and ears of the community, representing North Northamptonshire Council and Kier while engaging with customers and stakeholders to the highest standards. Due to the nature of this position a full driving licence is essential.
Can you imagine a world without transportation links via land, sea or air? Nor can we! Your journey is our journey, come and join us at Kier Transportation and make a difference. Supporting the movement of people, goods and equipment.
Location: Wellingborough, Northamptonshire - site based 5 days per week
Contract: Permanent, Full time 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us
Salary: 34,909.18 - 37,307.17 per year + company van + benefits
What will you be responsible for?
As a Community Steward, you will work as part of the maintenance team, collaborating closely with the Operational Team and the Network Intelligence Operations Centre (NIOC). Your primary responsibility will be to assess and respond to public enquiries in line with KPI requirements, including emergency situations. You will categorise defects while considering the needs of all highway users, applying sound judgment to evaluate risks and potential consequences in a practical and reasonable manner.
Your day to day will include:

• Carry out site visits and inspections because of enquiries received via our public reporting system and requests for service received from the Network Intelligence Operations Centre (NIOC)
• Identify and control the key risks and hazards on site when undertaking inspections, completing minor repairs and issuing instruction for follow-up works
• Respond to enquiries received for third party asset owners
• Emergency Response attendance as requested. You will be the first point of contact to attend and assess any emergency incident on the network
• Participate in our Out of Hours or Winter Service. This may include joining the out of hours rota or winter salting treatment

Who are we looking for?
This role of Community Steward is great for you if you can demonstrate the following behaviours or hold the following qualifications:

• Experience in highways maintenance and emergency response
• NRSWA (Operative or Supervisor) and/or SSSTS/SMSTS or equivalent
• IT literate
• An effective communicator with the confidence to guide, instruct, and motivate a team

Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
We look forward to seeing your application to #joinkier
#LI-JB2

Skills Required