Job Description

Service:

Community Services - Leicester

Hours per week:

Full-time, 36 hours per week


Salary: 30,000

Location:

Northwest England

About the Role

We Change Lives (WCL) is seeking a passionate and motivated

Community Team Manager

to join our team. This is an exciting opportunity to take a leadership role in one of our community-based services, supporting colleagues and ensuring the highest quality of care and support for the people we serve.


As a Community Team Manager, you'll work under the direction of the Service Manager to oversee the day-to-day running of a designated branch of the service. You'll champion excellence, drive quality standards, and lead your team to deliver person-centred care that makes a real difference in people's lives.

A Day in the Life of a Community Team Manager

No two days are the same in this rewarding role. You'll be:



Leading and motivating a team of colleagues to deliver the highest standards of care. Supporting the Service Manager in developing the service, improving performance, and embedding WCL's values. Ensuring our colleagues are supported through effective supervision, training, and development. Building strong, positive relationships with the people we support, their families, and external stakeholders. Promoting independence, inclusion, and choice for the people we support. Taking responsibility for safeguarding, health and safety, and ensuring compliance with policies and legislation. Playing a key role in financial performance, rota planning, and service development.


Your leadership will directly impact the lives of the people we support, helping them achieve their goals, dreams, and aspirations.

Our Employee Benefits

We know our teams make life-changing differences every day, so we invest in you with:

Welcome Bonus

: 500 ((not payable if we've paid a sponsorship or agency fee for your recruitment).

Training & Development

: Funded qualifications, including Level 2 and above, plus bonus payments for achievement.

Health & Wellbeing Support

: 24/7 access to a GP and wellbeing services.

Blue Light Card

: Free membership, unlocking discounts on shopping, childcare, and more.

Enhancements

: Additional pay for night shifts and double time at Christmas.

Free Meals

: For all staff working 12-hour shifts.

Refer a Friend Scheme

: 200 bonus for successful referrals.

Ongoing Technological Advancements

: Training and access to new systems, including care planning and rota apps.

What We're Looking For

We are looking for someone with:



A

Level 3 qualification in Health & Social Care

(essential) - Level 5 is desirable. Experience in

leading teams, managing change, and developing colleagues

. Strong knowledge of care standards, safeguarding, and health & safety. Excellent leadership, communication, and interpersonal skills. A commitment to innovation, quality, and supporting people to live fulfilling lives. Flexibility to provide

on-call support

as required.


Most importantly, you'll share our vision of empowering individuals, supporting colleagues, and making a lasting difference in the community.

Job Title:

Community Support Manager

Responsible to:

Service Manager

Responsible for:

Designated area of service colleagues

Job Summary

To oversee day-to-day operational delivery of an allocated area of community services. To ensure high standards of care, manage colleagues effectively, support the development of the service and achieve quality, safeguarding and financial targets.

Key Responsibilities

Leadership

Provide leadership and performance management


Support service development and quality improvement


Understand and help deliver the Service Development Plan


Lead colleagues through changes


Support service delivery

Colleagues

Support recruitment, induction, development and retention


Support staffing levels and skills mix


Ensure supervision systems are effective


Provide supervision and development


Ensure strong communication across the team

Business

Follow financial procedures


Support income targets, occupancy and resource management


Ensure contract compliance


Identify and support service development opportunities

The People We Support

Maintain a caring, guideline-aligned environment


Maintain high care standards and clinical support


Ensure views of people supported are sought


Support complaints management


Maintain strong community and family relationships


Implement safeguarding procedures

Safeguarding / Health and Safety / Data Protection

Complete required training


Follow all H&S legislation


Maintain confidentiality and data protection standards

Person Specification

Experience

Evidence of professional development motivation


Willingness and ability to learn


Experience in care, support or community settings


Experience supervising or managing team members

Technical Skills

Ability to handle basic numerical information


Competent in Microsoft Office (Word and Outlook)

Personal Qualities

Strong interpersonal skills


Good verbal and written communication


Ability to listen sensitively


Ability to lead, motivate and support colleagues


Understanding of safeguarding principles


Ability to plan, organise and prioritise


Positive values relating to disability, older people, dementia and mental health


Ability to work flexibly and collaboratively

Ready to Change Lives? Apply Now!

If you are a motivated leader with a passion for supporting others, we'd love to hear from you. Apply today and take the next step in your career with We Change Lives.

More About We Change Lives

We Change Lives (WCL) is a leading Northwest charity dedicated to empowering individuals with learning disabilities, physical disabilities, older people, those with dementia, and people experiencing mental health challenges. Through residential homes, supported living, and community-based services, we help people lead purposeful, healthy, and fulfilling lives.