Job Description

Redemption Roasters Community Training Manager

Role summary:

To manage the delivery of barista training courses for Redemption Roasters across London, with programme participants successfully accessing employment in hospitality.

Introducing Redemption Roasters

Redemption Roasters has a clear mission: to reduce reoffending through coffee.



To achieve this, we deliver barista training to those with experience of the criminal justice system, both in prison and the community, with direct routes into employment in our 12 London coffee shops. Participants are matched with a caseworker to support their transition from the training room into work.







By providing paid employment, case work support, and on-going training, we create an environment that supports our programme participants to lead a positive life away from the Criminal Justice System.

Overview of the role

Redemption Roasters is looking to appoint a skilled and passionate Community Training Manager to coordinate and deliver barista training courses to recent prison leavers.



The training will be delivered from dedicated Redemption Roasters Training Hubs. All delivery will be to small groups of prison leavers (roughly six per cohort), with participants looking to learn a new skill that will help them to start a career in hospitality.



On completion of the training, the Community Training Manager will collaborate with a Redemption Roasters Case Worker to support interested participants into employment.



The successful applicant will be offered comprehensive on-boarding training, with opportunities to shadow experienced trainers.

Duties

Deliver a tried and tested 5-day Redemption Roasters barista training course. The training will include espresso preparation, milk steaming technique and pouring, alternative brewing methods, cleaning equipment, and basic grinder and machine maintenance. Coordinate the on-boarding of new course participants and ensure courses are well attended. This will include liaising with referral partners. Working closely with the Head of Impact, build new referral partnerships and manage the establishment of new training hubs and spaces as is needed. Act as a positive role model for course participants and encourage participants to grow outside of their comfort zones whilst respecting professional boundaries. Conduct basic skills assessments during the course, coordinate the completion of feedback forms, produce end of course reports and track learner journeys. Working closely with a Case Worker, support interested participants into sustainable employment on their completion of the training. Other ad-hoc tasks to support the smooth running of the wider Impact department at Redemption Roasters. For example, delivering additional training to participants employed in the 12 Redemption Roasters coffee shops.

Personal specification

Essential

3+ years experience as a barista and/or barista training Good written and verbal communication skills Proactive, with good problem solving skills Organised, with excellent attention to detail Empathetic and kind, with a strong belief in the Redemption Roasters mission

Desirable

SCA Certifications, or similar Experience delivering group training Experience working with vulnerable people, with an understanding of safeguarding Experience liaising with partners outside of your employer Experience in managing sensitive personal data

Location

The Community Training Manager will work across London. This will include delivering training from our Kings Cross HQ and two new training Hubs being established in South London.



Additional travel costs incurred as part of your role will be covered by Redemption Roasters, for example the cost of moving between locations during the working day or travelling to offsite training locations.

Terms & Benefits

Permanent contract, 40 hours per week. Salary: 32-36,000 (depending on experience) 28 days annual leave (including bank holidays), with 1 additional day per year for each year of service, up to 5 years. . Unlimited free hot drinks in Redemption Roasters coffee shops, with discounts on food.

To Apply

To apply for this role, please submit a CV and answer the questions via our hiring platform here.

Equality and diversity Statement

Redemption Roasters is an international and multicultural business with customers, suppliers, and employees from across the globe. Fostering diversity in the workplace is both right and good for business. Gender, belief, ethnicity, origins, disability, sexual orientation, marital status, age or history of incarceration doesn't matter. If you perform, you'll fit in, whoever you are. We welcome applications from people with backgrounds traditionally underrepresented in the specialty coffee industry.