Job Description

Job Title: Community Wellbeing Coordinator

Reports to:

Community Wellbeing Manager

Location:

Bristol Mind Offices and in Community Outreach venues

Hours:

14 per week (part-time)

Salary:

9,3997actual (pro-rata from 26,421 p/a) + 6% pension contribution

Contract Type:

Fixed term 15 months

with the possibility of extension dep. on funding.

Background and Purpose

Bristol Mind is a local and independent charity working at the heart of our community to offer equity-based, inclusive and accessible mental health and wellbeing support. We work with over 2,000 service-users and over 75 volunteers each year, delivering a range of services including:

Infoline telephone information and advice service Mindline confidential telephone listening support Meeting Minds 121 counselling, LGBTQIA+ & Neurodivergence streams Community Wellbeing targeted services for refugees and victims of hate crime

Our Community Wellbeing Coordinators form a key part of our service delivery team, working to engage and inspire people who may not normally benefit from easy access to wellbeing or therapeutic support.

This role sits within our Refugee Services team and will be responsible for providing a warm and supportive drop-in-service for people housed in Initial Accommodation Hotels in Bristol and within the wider dispersed community. Working closely with our delivery partner Borderlands and Refugee Welcome Centres, Bristol Mind holds responsibility for mental health, including offering Information & Signposting Workshops for new arrivals, topical psycho-education groups, 121 triage, safeguarding, and referrals into more specialist NHS trauma services.

This role will suit a warm and engaging 'people person' with or working towards a Level 2 counselling qualification and either paid or voluntary experience of supporting others with their mental health within a community setting. A keen interest in equity and anti-discriminatory practice is essential: some prior knowledge of the refugee sector, forced migration and the impact of trauma will be an advantage, as is the ability to speak Arabic and/or another community language.

You will join a small, diverse and friendly team, with opportunities to develop skills in mental health, creative facilitation/ training, safeguarding and project management. As Bristol Mind continues to develop our community services, there may be further opportunities to expand or divert this role to work with other groups including people on low-incomes and/ or with other protected characteristics.

Specific Duties and Responsibilities: Refugee Services

Triage and signpost people in distress to access relevant wellbeing or mental health support, both within the refugee sector and via referral pathways into trauma support and counselling. Design and deliver accessible information and wellbeing workshops for refugees and asylum seekers in Bristol across a range of projects and site locations. Ensure adequate risk assessments are undertaken prior to any activities and that confidentiality and safeguarding protocols are followed and clearly explained to service-users. Build relationships with external NHS and VCSE health, wellbeing and trauma services to facilitate joint delivery, learning, cross-referrals and signposting for service-users and volunteers. Where necessary, support the Community Wellbeing Manager to recruit, train and supervise a team of volunteers, some of whom have lived experience of the asylum system. Work with the team to gather and record service-user data and feedback from every session to support effective and timely evaluation/ reporting. Produce simple and engaging publicity ensuring translations in Arabic, Somali, Kurdish and other community languages.

General Duties: Bristol Mind

To ensure that the lived experience /views of service users are represented within Bristol Mind. To ensure that the organisation is presented in a professional manner to its service users and internal and external stakeholders. To take responsibility for your own safety and that of colleagues and visitors in the workplace. To be prepared for, attend, and engage in staff meetings, supervision, appraisal, and training, as agreed with your line manager. To carry out work in accordance with Bristol Mind's policies and procedures, current legislation, and quality standards. To attend occasional evening or weekend fundraising and community events, for which time off in lieu (TOIL) will be given.
This job description is subject to periodic review.

Person Specification: Essential

Knowledge & Experience

1. Experience of volunteering or paid work in mental health and wellbeing.

2. Knowledge of Mental Health systems in Bristol across VCSE and NHS services.

3. Experience of volunteering or paid work in mental health, wellbeing and trauma-informed practice.

Skills & Ability

4. Excellent communicator, able to relate with emotional intelligence to people from a broad range of backgrounds and experiences.
5. Organised and independent approach to work in the community.
6. Good facilitation skills in holistic and intercultural wellbeing e.g. sleep hygiene, stress management, mindfulness
7. Good problem-solving and mediation skills.

8. Competent IT skills, including the use of Word, Teams/Zoom, Excel, PowerPoint, databases and email.

Personal Attributes

9. Commitment to the rights and self-determination of all people.
10. Commitment to values of recovery, social inclusion and anti-racist practice in mental health.

Person Specification: Desirable

1. Awareness of refugee sector and the lived experiences of people seeking asylum.
2. Ability to speak a community language and/ or use ESOL skills to communicate.

To apply

Bristol Mind is committed to developing our workforce in line with equitable principles. We encourage applications from people with lived experience of mental health issues and from people from minoritised groups who are under-represented within our services. This includes people who identify as from a Global Majority, refugee or migrant, neurodivergent or LGBTQIA+ group, or who have faced discrimination based on any protected characteristic.

Please read the job description and person specification carefully.

Please contact Tokunbo@bristolmind.org.uk to obtain an application form

. Fill in the application form by answering each point on the person specification form, using examples from paid or voluntary experience.

Please submit your application to our Community Wellbeing Manager Tokunbo Beyioku at Tokunbo@bristolmind.org.uk no later than Sunday 16th November 2025 at 5pm.

Please apply early, as we may interview depending on applications received.

Thank you for applying to Bristol Mind.

Job Types: Part-time, Fixed term contract
Contract length: 15 months

Pay: 9,997.00 per year

Expected hours: 14 per week

Work Location: In person