Job Description

Role Description
Job Title - Account Manager (AM)

Team - International Operations

Business Unit - Companion Animal

Location - UK Field Force / Maidstone / Kent

Reporting to - Area Business Manager (ABM)

Managed Resources o 0 FTE

0 Budget
Job Purpose The purpose of this field-based position is to sell designated product lines to an agreed portfolio of Independent customers and Corporate key accounts; veterinary practices and direct to farmers where required.
The person in role is required to develop mutually beneficial and productive long-term partnerships with our customers, and to maintain these relationships with the appropriate quantity & quality of activity.
This role contributes to the overall success of Zoetis by delivering to at least the sales growth & market share gain targets for the designated product lines and growing the profile and reputation of our business through professional and mutually successful partnerships with the customer.

Core Responsibilities Planning

Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends. Develop and maintain account plans in collaboration with Veterinarians, Business Consultants and ABMs. Work in close collaboration with Key Account Managers to understand strategy and plans. Deliver on these plans to your corporate customers. Ensure customer information and call reports are continuously updated through CRM system in line with national KPI's. Align activities and account plans to marketing programmes and management direction in line with the Solution Selling model. Analyse and interpret actual and potential territory/customer sales and growth opportunities to support delivery of sales targets.

Relationships

Develop mutually beneficial and productive long-term partnerships with our customers based on high quality account plans. Implement bespoke customer solutions utilising all available resources including products, value add services, Veterinarians and Business Consultants. Contribute to the success of your team by sharing best practice with colleagues and proactively contributing ideas.

Call activity

Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers. All booked appointments are entered into the CRM system with a clear pre-call plan included in line with the solution selling model. Ensure clear and specific objectives exist for each individual call. Deliver relevant marketing messages, product information and programmes consistent with management direction in line with Solution Selling model. Proactively identify customer opportunities and capitalize on them. Co-ordinate with colleagues in order to achieve positive changes to the customers understanding and use of our portfolio of products, services and pricing. Accurately record call activity in the CRM system, in line with company guidance. Ensure clear and timely follow up plan is in place and actioned.

Sales

Deliver agreed sales targets, growth and market share gains for specified product lines. Use Solution Selling model effectively. Connect customer needs with Zoetis products and services. Negotiate to a position of win:win:win. Know the impact on the account holder and the end customer. Interact with the customer with the goal of linking Zoetis, our products and our services to the long-term business needs of the customer.

Relationships

Develop mutually beneficial long-term partnerships with our customers based on high quality interactions and exceptional provision of service. Implement bespoke solutions for the customer utilising all available resources and tools. Address the specific and individual needs of customers promptly and effectively. React with speed to their needs and requests. Contribute to the success of your team by sharing best practice with colleagues and proactively introducing ideas.

Compliance

Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practise. Attain AMTRA qualification within three years of employment with Zoetis. Maintain accurate business records including CRM and communicate effectively with the Area Business Manager and other stakeholders. Manage allocated customer support budget with tight control to avoid overspends.

Key Skills Capability in, or potential to develop;

Skills in sales and negotiation including virtual selling Communication and influencing skills Relationship management ability; can build successful and effective relationships Development of knowledge base. Able to retain and recall product and disease information to a detailed level. Account and stakeholder management skills. Focus on planning, with balance of tactical management with day-to-day operational requirements Ability to work independently Drive and resilience, demonstrated with a persistent attitude

Behaviours Our Colleagues make the difference

Keep your selling skills sharp. Train, and retrain. Be an expert on your solutions - know them inside and out, and continue to learn. Use the experience from setbacks and failure to drive your future success.

Always do the right thing

Sell what you know your customers need; what you know will work for them. Help build the reputation of our brand by understanding and supporting the things that we stand for.

Customer obsessed

Know your vets, know your farmers. Know more than just their names, know their business. Establish effective and lasting relationships with customers that build loyalty to our brand.

Run it like you own it

Ground all account plans in commercially sound thinking. Deliver on your commitments to customers and colleagues. Do what you say you'll do - and quicker and better.

We are one Zoetis

Give the team timely information and support that helps them to deliver their role. Know what's going on around the business and talk about it to your customers. Communicate across roles, across regions, across species.

Training & Qualifications - No minimum level of education or qualification is required for this role

ExperienceExperience in role dealing directly with customer Experience in a customer focused industry Professional experiences gained in industries or sectors outside of Animal & Human Health are welcomed

Travel RequirementHigh frequency of travel within designated region. Drivers Licence required

Job Title - Senior Account Manager

Team - e.g. Central

Business Unit - e.g. CA & Equine

Location - UK Field Force

Reporting to - Area Business Manager (ABM)

Managed Resources o 0 FTE

0 Budget

A Senior Account Manager is expected to fulfil all of the above, as detailed in the Account Manager role profile and additionally, consistently fulfil the following Core Responsibilities;

Demonstrate leadership behaviours such as supporting colleagues, coaching, mentoring, team focus. Consistently perform as a role model to Account Managers. Proactively share knowledge and expertise with Account Managers. Work with other teams and departments on cross functional activities and projects. Step up in responsibilities in the absence of the ABM. Involvement in and contribution to the company meetings.


Full time
Why Join Zoetis?
At Zoetis, we are driven by a singular purpose: to nurture the world and humankind by advancing animal care. As the world's leading animal health company, we innovate, collaborate, and make a real impact--every day.
Innovative Science & Technology - Work with cutting-edge solutions that enhance animal health and well-being.

Global Impact - Join a team that supports veterinarians, farmers, and pet owners worldwide.

People-First Culture - Thrive in an environment that values diversity, growth, and work-life balance.

Sustainability & Responsibility - Make a difference in a company committed to a healthier, more sustainable world.
Comprehensive Benefits
? Comprehensive Benefits - Enjoy life assurance, group income protection, and a robust pension plan with a generous company contribution.

? Health & Wellness - Benefit from private medical insurance, health assessments, dental insurance, and discounted gym memberships.

? Financial Security - Access mortgage advice, will writing services, and a share ownership plan with matching contributions.

? Work-Life Balance - Take advantage of paid annual leave to rest and recharge.

? Professional Growth - Enjoy industry-competitive salaries, merit-based salary progression, and a global performance bonus.

? Employee Support - Our Employee Assistance Programme offers counselling, welfare advice, and a 24-hour confidential helpline.
Our Core Beliefs
? Our Colleagues Make the Difference - We invest in our people and their growth.

? Always Do the Right Thing - Integrity and ethics guide everything we do.

? Customer Obsessed - We put our customers at the heart of our business.

? Run It Like You Own It - We take ownership and drive results.

? We Are One Zoetis - Collaboration makes us stronger.
Your passion for animals and science can shape the future. Are you ready to grow with us? #Zoetis #JoinUs #AnimalHealth #CoreValues #Careers