Job Description

Regional Support Manager (South East England excl. London)
Lead, support, and grow with one of the UK's leading home care franchisors.
Following a period of exciting growth, we are seeking a passionate and driven Regional Support Manager to empower our franchise network and drive sustainable business success across the South East region.
Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.
Summary of the Role
As a Regional Support Manager (South East England), you will be the first point of contact for Caremark Franchisees, supporting them in the profitable growth of their businesses. You'll influence and guide them across key areas including business development, financial planning, recruitment, marketing, training, and compliance.
Responsibilities
Guide Franchisees to build long-term profitability through strategic advice and implementation.
Motivate and support Franchisees to achieve growth and development plans.
Audit Franchisees against the Caremark model and manage non-compliance.
Support with restructuring, crisis intervention, and exit planning.
Oversee complaints and ensure appropriate resolution.
Approve business premises and Care Manager selection (with Quality Manager).
Monitor performance against benchmarks and KPIs.
Manage franchise agreement terminations and resales.
Attend and contribute to meetings, training, and network events.
Prepare reports for the Director of Operations.
Experience
This is a fantastic opportunity for someone with experience in:
Social care or related service businesses
Franchising (Franchisee or Franchisor)
Regional business development or management
Sales consulting
You'll need strong commercial acumen, financial awareness, influencing skills, and organisational capability.
Who We Are
Caremark is one of the largest UK home care franchisors with over 140 franchise offices operating in the UK and internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers' homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia.
Within the Franchise Support Centre, we believe in 6 core values: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.
Benefits
4,500 Car Allowance
Mobile Phone & Laptop
Private Medical Insurance
Flexi time (start between 8am-10am / finish between 4pm-6pm)
300 float (Field-Based)
33 days holiday (inclusive of bank holidays)
Life Insurance cover
Eye Care Vouchers
Company Pension scheme
Free Wellbeing Counselling Program & Support
Annual Personal Development Budget
5 Paid Volunteering Days per year
About the role
Lead, support, and grow with one of the UK's leading home care franchisors.
Following a period of exciting growth, we are seeking a passionate and driven Regional Support Manager to empower our franchise network and drive sustainable business success across the South East region.
Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.
About the company
Caremark is one of the largest UK home care franchisors with over 140 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers' homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services.
Required Criteria

• Franchising Experience
• Stakeholder Management
• Growth and Profitability Experience
• Financial Planning and Forecasting (Supporting business owners)
• Business Planning

Desired Criteria
Skills you'll need

Skills Required