Job Description

Skill Set

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A new permanent position for a Complaint Vigilance Lead, with a global manufacturing client within the area.

This is an exciting new role for the UK business and offers attractive hybrid working ie. 50% office based and 50% working from home.

The role is considered ideal for an individual who already has some experience of a complaint management role, particularly within a manufacturing organisation, ie. fast moving consumer goods, pharma company or similar.

The role reports to Quality Management and is placed within the Global Quality Team within the business.

Package:

Competitive salary available depending on experience

4% company performance relate annual bonus

9% matched pension contribution including salary exchange option

Health Cash Plan with Healthshield

Life Assurance at 4 x base salary

24 days annual holiday plus you can buy/sell 3 days per year plus 8 bank holidays

Hours of work: Monday to Thursday 9am \xe2\x80\x93 5pm, Friday 9am \xe2\x80\x93 4.30pm

Summary of the role:

The Complaint Vigilance Lead is handling tasks to support quality processes and projects and may lead a minimal complexity project or an appropriate scope project area.This position will carry out data entry, reviews, data analysis, data summaries, make conclusions and develop recommendations and present out to the team in support of current processes and programs. Also drives required investigations and crafts communications back to external partners.

Skills and Competencies

Strategic and creative problem-solving skills

Strong analytical skills

Good oral and written communication skills Team minded, detail-oriented, proactive self-starter

Education and Experience

University\xe2\x80\x99s degree from an accredited institution in a related field

Professional typically with over 3 plus years technical experience and a demonstrated track record

Specialist knowledge/expertise: Consumer products, medical device, food, dietary supplements or pharmaceutical complaint handling and vigilance requirements

Contributions focused on functional execution elements; needs some direction

Strategy and Functional Expertise

Knowledge of complaint handling policies, procedures and metrics Standard computer based software knowledge

Keeps accurate documentation, manages multiple priorities and submits detailed reports to appropriate executives

High attention to detail, organization and accuracy

Executes relevant policies and procedures

Skills in data analysis to report and present effectiveness of business processes

Skills in written communication, both to internal and external customers

Math abilities and working knowledge of data analysis/statistical methods

Leadership and Influence

Well organized and demonstrates forward leaning and high initiative

Program Development/Program Management

Delivers project tasks on time

Works cross-functionally to identify and communicate regulatory requirements

Test, confirms and/or improves processes to ensure they are in control and being followed

Solves issues quickly and efficiently

Ability to prioritize and handle multiple projects simultaneously

Impact/Reach

Strong execution skills

Demonstrates agility and connectivity across the organization

Actively builds connections and partnerships with others, internally and externally

Ability to work with all levels of QA, supply chain, marketing, sales and technology teams to build relationships across functions

If you have the desired experience for this position then we very much welcome your application as soon as possible.

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Recruitment Solutions (Folkestone)