Job Description

Ready for something different?


An opportunity has arisen for a Completions Specialist to join a growing and exciting team based in our Peterborough office.


This is a 12-month secondment within Commercial Lending and will not only give you some exciting new challenges, but you'll get the opportunity to develop in a supportive and growing business area.

About the Role

As a Completions Specialist, you'll play a key role in managing transactions from the moment an offer is issued through to final completion, combining administrative precision with proactive case management. You'll be responsible for delivering exceptional customer service while taking full ownership of a personal caseload, ensuring each case progresses smoothly and efficiently.


You'll build and maintain strong working relationships with our commercial panel solicitors, acting as a reliable point of contact and ensuring all partiescustomers and brokers alikeare kept informed throughout the process. Your day-to-day tasks will also include pre-instructing panel solicitors, conducting offer checks, and monitoring a central inbox to ensure timely and professional responses.


In addition to managing communications, you'll analyse customer requests and present balanced, comprehensive assessments of proposals and recommended actions to internal stakeholders. You'll handle and resolve customer interactions with confidence and clarity, providing timely updates and maintaining a high level of service through clear and effective communication.


This role requires a proactive, organised individual who thrives on taking full ownership of their work and is committed to seeing each case through to successful completion.

About you

You'll be a customer focused individual with experience within Mortgages (Commercial and Residential). This should be coupled with:

Excellent Customer service skills experience of working with internal and external stakeholders High organisational skills to prioritise completions according to customer needs

Having a solid understanding of mortgage processes and regulations

Great communication skills with experience of working with internal and external stakeholders

About us

At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.

Flexibility.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development.

We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity.

We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

Holiday.

You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

Bonus.

At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

Pension.

We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension.

Healthcare.

Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

My Benefits.

When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts

Want more information?

If you have any questions about this role, please contact Amy Bristow (abristow@ybs.co.uk)