Job Description

This is an exciting opportunity to join Libertatem Healthcare Group as a Complex Care Support Worker in Rockland St. Mary, Norfolk. You will be supporting a young man in his 20s with complex needs, including seizures, mobility issues, and learning difficulties. The role involves providing physical, emotional, and practical support to help the client live life to the fullest. As part of a values-driven team, you will have the chance to make a real difference in the client's life.
Main duties of the job
The Complex Care Support Worker will be responsible for following a detailed care plan, monitoring and responding to seizures, providing manual handling assistance, administering medication, and using various medical equipment. They will also need to create a calm and attentive atmosphere to ensure the client's comfort and well-being. The successful candidate will have experience in complex care, strong communication and interpersonal skills, and a compassionate and patient nature.
About us
Libertatem Healthcare Group is a specialist provider of tailored care packages for individuals who have experienced personal injury or medical negligence. They are dedicated to delivering exceptional care and promoting independence, with a focus on communication and collaboration. The company is proud to be rated Outstanding by the Care Quality Commission and is a registered provider with CIW in Wales.
Details
Date posted
01 January 2026
Pay scheme
Other
Salary
14.68 to 15.20 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
1449185644
Job locations
Libertatem Healthcare Group
Norwich
NR14 7AH
Job description
Job responsibilities
Join Our Team as a Complex Care Support Worker - Make a Real Difference!
We're offering an exciting opportunity for a support worker to work alongside our client with complex needs in Rockland St. Mary, Norfolk.
Pay: 14.68 per hour weekdays, 15.20 per hour weekends.
Hours: Waking nights, up to 40 hours per week (19:30 - 07:30)
About the Role
You'll be supporting a young man in his 20's who has complex needs due to Alfie's syndrome and spinal injury, including: seizures, mobility issues and learning difficulties. We're looking for someone with experience in complex care and the ability to build a strong, supportive relationship through clear communication and empathy.
He lives at home with his loving and lively family. He enjoys football, baking, quiz shows and chatting - his favourite topics range from Peppa Pig to world politics. He's warm, funny, and truly inspiring. Your role will be to support him physically and emotionally, helping him live life to the fullest.
What We're Looking For
Due to the client's needs, we're seeking a female support worker with:

• A genuine passion for care and making a difference
• Strong communication and interpersonal skills
• Compassionate, patient, and empathetic nature
• Reliable, committed, and flexible approach
• Experience in complex care and managing challenging behaviours
• Ability to work independently and as part of a team

You'll need to be confident working independently and collaboratively, with the ability to build a trusting relationship with the client and her family.
Key Responsibilities

• Following a detailed care plan with precision
• Monitoring and responding to seizures and epilepsy-related symptoms
• Remaining vigilant and ensuring safe seizure management
• Administering rescue medication if required, according to the care plan
• Providing reassurance and safety during post-seizure recovery
• Supporting a daily/nightly bowel and urinary programme
• Managing mobility and physiotherapy exercises
• Providing manual handling assistance (including transfers)
• Delivering medication safely and accurately
• Feeding via jejunal tube
• Using NG tube for drainage and bipap machine for breathing support
• Using suction equipment when needed
• Ensuring a calm and attentive atmosphere as the client may tire easily

Why Join Us?
As part of Libertatem Healthcare Group (a Sonderwell company), you'll be joining a team dedicated to delivering exceptional care and promoting independence.
Benefits include:

• Access to our benefits and communication platform
• Exclusive discounts at thousands of retailers
• Wellness Centre and financial wellbeing support
• Gym membership and healthcare cash plan discounts
• Employee Assistance Programme (EAP)

About Libertatem Healthcare
We specialise in supporting individuals who have experienced personal injury or medical negligence. Our care packages are tailored to each client, with independence and communication at the heart of everything we do.
Apply Now
If you're passionate about making a difference and want to be part of a supportive, values-driven team, we'd love to hear from you.
Contact: Daniel.Scratcher@libertatemhealthcare.co.uk
#Libertatem
Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that both adult's and children's wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work.
We are proud to be rated OUTSTANDING by the Care Quality Commission and are a registered provider with CIW in Wales. Job description
Job responsibilities
Join Our Team as a Complex Care Support Worker - Make a Real Difference!
We're offering an exciting opportunity for a support worker to work alongside our client with complex needs in Rockland St. Mary, Norfolk.
Pay: 14.68 per hour weekdays, 15.20 per hour weekends.
Hours: Waking nights, up to 40 hours per week (19:30 - 07:30)
About the Role
You'll be supporting a young man in his 20's who has complex needs due to Alfie's syndrome and spinal injury, including: seizures, mobility issues and learning difficulties. We're looking for someone with experience in complex care and the ability to build a strong, supportive relationship through clear communication and empathy.
He lives at home with his loving and lively family. He enjoys football, baking, quiz shows and chatting - his favourite topics range from Peppa Pig to world politics. He's warm, funny, and truly inspiring. Your role will be to support him physically and emotionally, helping him live life to the fullest.
What We're Looking For
Due to the client's needs, we're seeking a female support worker with:

• A genuine passion for care and making a difference
• Strong communication and interpersonal skills
• Compassionate, patient, and empathetic nature
• Reliable, committed, and flexible approach
• Experience in complex care and managing challenging behaviours
• Ability to work independently and as part of a team

You'll need to be confident working independently and collaboratively, with the ability to build a trusting relationship with the client and her family.
Key Responsibilities

• Following a detailed care plan with precision
• Monitoring and responding to seizures and epilepsy-related symptoms
• Remaining vigilant and ensuring safe seizure management
• Administering rescue medication if required, according to the care plan
• Providing reassurance and safety during post-seizure recovery
• Supporting a daily/nightly bowel and urinary programme
• Managing mobility and physiotherapy exercises
• Providing manual handling assistance (including transfers)
• Delivering medication safely and accurately
• Feeding via jejunal tube
• Using NG tube for drainage and bipap machine for breathing support
• Using suction equipment when needed
• Ensuring a calm and attentive atmosphere as the client may tire easily

Why Join Us?
As part of Libertatem Healthcare Group (a Sonderwell company), you'll be joining a team dedicated to delivering exceptional care and promoting independence.
Benefits include:

• Access to our benefits and communication platform
• Exclusive discounts at thousands of retailers
• Wellness Centre and financial wellbeing support
• Gym membership and healthcare cash plan discounts
• Employee Assistance Programme (EAP)

About Libertatem Healthcare
We specialise in supporting individuals who have experienced personal injury or medical negligence. Our care packages are tailored to each client, with independence and communication at the heart of everything we do.
Apply Now
If you're passionate about making a difference and want to be part of a supportive, values-driven team, we'd love to hear from you.
Contact: Daniel.Scratcher@libertatemhealthcare.co.uk
#Libertatem
Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that both adult's and children's wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work.
We are proud to be rated OUTSTANDING by the Care Quality Commission and are a registered provider with CIW in Wales.
Person Specification
Qualifications
Essential

• The ideal candidate will have experience in complex care and managing challenging behaviours, as well as the ability to work independently and as part of a team. They must also possess strong communication and interpersonal skills, a compassionate and patient nature, and a genuine passion for making a difference in the lives of their clients.

Person Specification
Qualifications
Essential

• The ideal candidate will have experience in complex care and managing challenging behaviours, as well as the ability to work independently and as part of a team. They must also possess strong communication and interpersonal skills, a compassionate and patient nature, and a genuine passion for making a difference in the lives of their clients.

Skills Required