Job Description

The Princess Royal Trust for Carers in Hampshire provides advice and support to family members, friends and neighbours who are caring for a loved one with a diagnosis, illness or who may be elderly and frail.

Due to continued expansion, an exciting opportunity has arisen to join this Hampshire based charity, as part of their Complex Carer Support and Emergency Planning Team (supporting the carer rather than the cared for). Covering the whole of Hampshire (ex Southampton and Portsmouth City Council areas), there will be some travel involved.

The role will include sharing of knowledge and an ability to work with family members, unpaid carers and professionals. You must possess excellent communication, organisational and administrative skills as well as have recent knowledge of either health or social care.

Main duties will include:

To provide accessible advice, information, support and training to carers through adopting a strengths based, whole family and partnership approach.

Respond to carers through a variety of approaches, including providing advice online, over the telephone, or meeting at a venue convenient to the carer.

To provide carers with personalised information, advice and support on local and national services which will support their social, emotional and physical wellbeing and in using the strengths-based approach.

To provide one to one support, when needed, at a time and place convenient to the carer.

To promote and publicise the role of a carer, its importance and value in line with promoting and raising awareness of the Hampshire Carers Strategy.

To ensure that all groups and individuals have access to information and support that is culturally appropriate.

To ensure that barriers for those who find services difficult to access are minimised and identify and engage with 'seldom heard' or 'hidden carers'.

To work in partnership with local organisation to ensure full-service integration.

To develop and maintain a good local knowledge of relevant services, groups and named key contacts.

To initiate, develop and maintain effective working relationships with other local professionals working in the field of adult health and care across the voluntary, statutory and private sectors to build awareness of opportunities for involvement and collaboration.

To administrate and organise own work to ensure that it is accurate and meets quality targets, reasonable deadlines and reporting requirements.

To collect qualitative and quantitative data on a weekly basis and forward to line manager.

To participate in service evaluation, gaining feedback from service users. To advocate for carers rights and ensure they receive appropriate resources and assistance.

To support carers and maintain a knowledge of a broad range of illness and conditions. A knowledge of financial support, money management, benefits and carer discount schemes.

Exceptional levels of emotional intelligence and empathy. For example:

You will work with carers to move forwards, allowing them to take ownership of their challenges.

You'll have strategies to self-manage the impact of this work on you personally and reach out for support when you need it too.

Excellent written English and record keeping.

You'll maintain accurate, consistent carer records, understanding the importance of GDPR

Excellent time management and organisational skills

To deliver complex carer support and specific advice around continuing health care and carers with multiple issues.

To respond to referrals within agreed timescales and work within specified timescales when drawing up Emergency Plans.

To support carers, to develop and implement a comprehensive and individually tailored Emergency Plan.

Liaising with colleagues and other organisations that may be able to provide additional support to carers health, social services and other voluntary organisations.

Ongoing updating of the database with client details and Carer Support Workers interventions so that the service can be monitored through statistics, information and reports.

Raise awareness of Emergency Planning for Carers with other agencies both statutory and voluntary via various means including giving presentations and work with these agencies toward identifying carers and hard to reach groups.

Participating in appropriate training and keeping up to date with legislation, local policies and services

Salary is 24,500

Job Type: Full-time

Job Type: Full-time

Pay: 24,500.00 per year

Schedule:

Monday to Friday
Work Location: Remote