Job Description

The Princess Royal Trust for Carers in Hampshire provides advice and support to family members, friends and neighbours who are caring for a loved one with a diagnosis, illness or who may be elderly and frail.

Due to continued expansion, an exciting opportunity has arisen to join this Hampshire based charity, as part of their Complex Carer Support and Emergency Planning Team (supporting the carer rather than the cared for).

The role will include sharing of knowledge and an ability to work with family members, unpaid carers and professionals. You must possess excellent communication, organisational and administrative skills as well as have recent knowledge of either health or social care.

Main duties will include:

To provide accessible advice, information, support and training to carers through adopting a strengths based, whole family and partnership approach.

To provide one to one support, when needed, at a time and place convenient to the carer.

To promote and publicise the role of a carer, its importance and value in line with promoting and raising awareness of the Hampshire Carers Strategy.

To ensure that all groups and individuals have access to information and support that is culturally appropriate.

To ensure that barriers for those who find services difficult to access are minimised and identify and engage with 'seldom heard' or 'hidden carers'.

To work in partnership with local organisation to ensure full-service integration.

To develop and maintain a good local knowledge of relevant services, groups and named key contacts.

To initiate, develop and maintain effective working relationships with other local professionals working in the field of adult health and care across the voluntary, statutory and private sectors to build awareness of opportunities for involvement and collaboration.

To administrate and organise own work to ensure that it is accurate and meets quality targets, reasonable deadlines and reporting requirements.

To collect qualitative and quantitative data on a weekly basis and forward to line manager.

To participate in service evaluation, gaining feedback from service users. To advocate for carers rights and ensure they receive appropriate resources and assistance.

To support carers and maintain a knowledge of a broad range of illness and conditions. A knowledge of financial support, money management, benefits and carer discount schemes.

Exceptional levels of emotional intelligence and empathy. For example:

You will work with carers to move forwards, allowing them to take ownership of their challenges.

You'll have strategies to self-manage the impact of this work on you personally and reach out for support when you need it too.

Excellent written English and record keeping.

You'll maintain accurate, consistent carer records, understanding the importance of GDPR

Excellent time management and organisational skills

To deliver complex carer support and specific advice around continuing health care and carers with multiple issues.

To respond to referrals within agreed timescales and work within specified timescales when drawing up Emergency Plans.

To support carers, to develop and implement a comprehensive and individually tailored Emergency Plan.

Liaising with colleagues and other organisations that may be able to provide additional support to carers health, social services and other voluntary organisations.

Ongoing updating of the database with client details and Carer Support Workers interventions so that the service can be monitored through statistics, information and reports.

Raise awareness of Emergency Planning for Carers with other agencies both statutory and voluntary via various means including giving presentations and work with these agencies toward identifying carers and hard to reach groups.

Participating in appropriate training and keeping up to date with legislation, local policies and services

If you're passionate about making a difference and have experience in a social work-style environment, this could be the perfect opportunity for you.

About the Role:

This role does not involve hands-on care. Instead, you will play a key part in supporting unpaid family carers - helping them understand their rights, navigate relevant legislation, and access advocacy services.

Your work will directly impact the lives of carers, ensuring they feel empowered, informed, and supported in their roles.

Key Responsibilities:

Provide practical advice and emotional support to unpaid carers. Help carers understand and access their rights under current legislation. Develop and maintain emergency plans for carers and the people they care for. Work collaboratively with local agencies, health and social care professionals. Promote services and support available to carers in your locality.

Ideally you would have a background in social care, support work, or a similar field (no hands-on care required), strong knowledge of carers' rights and relevant legislation (or willingness to learn), excellent communication and interpersonal skills. Organised, empathetic, and proactive. Able to work independently and as part of a wider team.

Apply now and become part of a team that puts carers first.

Job Type: Full-time

Job Type: Full-time

Pay: 24,500.00 per year

Work Location: On the road