Job Description

JobTitle: Complex Needs Support Worker

Reports to:Team Leader / Service Manager

JobOverview:In addition to these functions, employees are required to carryout such duties as may reasonably be required:

- Provide care in accordance with best practices and legislative requirements, reflecting policies, procedures, the supported person's care plan, and agreed

standards under the direction of theTeam Leader and Service Manager.

- Support and enable service users to maintain skills and personal interests while delivering person-centred care unique to the service user.

- Maintain skills at the current level and undertake necessarytraining and development to advance knowledge when required.

Location:The service user's home.

Responsibilities andDuties of the Job:

Role-specific Duties:

The Support Worker's responsibilities include, but are not limited to the following:

- Ensure that service users are at the centre of care delivery, with their wishes and preferences enhancing their well-being.

- Support service users with all aspects of their day-to-day living, enabling them to enjoy the best possible quality of life.

- Work primarily alone with the service user in their home.

- Exhibit compassion, good communication skills, and a calm and caring manner, which are essential for this important role.

- Ensure care plans and other information on how to support service users are followed.

- Inform your line manager of any changes in the needs of service users.

- Promote and safeguard the welfare of individuals supported by the service.

Working with Others:

- Develop effective working relationships with other employees.

- Work in cooperation with members of the multidisciplinary teams to maximise opportunities for people.

- If desired by the service user, maintain and develop relationships with family, friends, and other individuals important in their life.

Other Duties:

Other duties and responsibilities may include any(or all) of the items in the following list:

- Seek opportunities for personal and professional growth.

- Be a role model for other Support Workers and serve as an ambassador for the service.

- Maintain professionalism, politeness, and reasonableness at all times.

Personal andProfessionalDevelopment:

- Attend statutory training and any other training as directed by management.

- Commit to achieving the relevant qualifications commensurate with the role.

- Understand and follow all policies and procedures relevant to the role.

- Be open to learning opportunities.

PersonSpecification:

-Good English - written and verbal

- RQF in Social Care preferred but not essential

Specific Requirement for Skills:

- Proficient Written Skills

- Maintain all care plans/care records in accordance with the service's policy

- Leadership Skills

- Ability to induct and orientate new employees to the job role

- Provide service users with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming, and using the bathroom, as

dictated in their care plan

- Communicate anyproblems, concerns, or changes to service users' familymembers as needed

- Communication Skills

- Support Workers must build rapportwith people byestablishing personal connections and showing interest in their lives

- Support Workers must be able to communicate effectivelywith service users

- Support Workers must have the communication skills to inform colleagues, management, and professionals about the needs of service users

- Problem-solving Skills

- Support Workers need to be able to adapt and address situations quickly

- Plan, develop, implement, and assess approaches to promote health and well-being, recognizing and reporting situations where there might be a need for

protection

Specific Requirement for Previous Experience (preferredbut not essential):

- Previous experience ofworking in a similar role

- Experience ofworking with service users, in particular, those that mayhave additional support needs

Values-basedPersonalQualities:

Area: Working Together

- Involve Service Users, families, external agencies, and colleagues

- Speak up when things go wrong

Area:Respect and Dignity

- Understand person-centered care and can demonstrate treating people as individuals and respecting choices

- Promoting independence and encouraging appropriate risk-taking

Area: Everybody Counts

- Ensuring no one is discriminated against or excluded

- Understand human rights and impact on care delivery

- Facilitating people to 'speak up' about concerns and acting upon them

Area:Commitment to Quality ofCare

- Striving for qualityin everything we do, recognizing and understanding what qualityin care means for people using the services

- Being accepting about criticism and focusing on improvement

- Being open to new opportunities for learning and identifying the limits of skills and knowledge

Area: Compassion

- Treating people with kindness

- Understanding the importance of empathyin all areas of employment

- Understanding the values of others and always providing a caring service

Area: Improving Lives

- Focus on howthings could be done better and sharing ideas

- Understanding ofwell-being and what is important to people using the service

- Improving outcomes for people

- Ensuring appropriate services are provided for people using the services

Job Types: Full-time, Part-time, Permanent

Pay: 13.10 per hour

Expected hours: 40 per week

Benefits:

Company pension Employee discount Employee mentoring programme Free parking On-site parking Referral programme UK visa sponsorship
Shift:

12 hour shift Day shift Night shift
Work days:

Every weekend Monday to Friday
Work Location: In person