Job Description

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About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of 2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.



Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -

Trust, Respect, Unity, and Empowerment

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About The Role:

As Compliance & Account Manager (Nights) you will act as the main point of contact for OCS with the Airport and ensure a quality service delivery in accordance with procedures. This role is working across our client sites in London including Old Oak Common between Harlesden and Acton, working night shifts 21:00-05:00 with some flexibility required based on needs of the customer.

Main responsibilities of the role:

To operate and support the client and compliance for this 2.3m transport contract within defined financial targets To ensure long-term contract retention through efficient delivery of a quality service & high levels of customer satisfaction To provide effective leadership & motivation to the team To ensure that a safe working environment is maintained through compliance with all company health and safety policies and procedures To ensure that all activities are effectively planned & resourced in order to ensure that an efficient, high quality service is delivered To ensure that appropriate staffing levels are maintained with the necessary skills and provide all necessary training and development to ensure their competence in their respective roles To ensure that relevant management information is maintained at all times and all routine / ad-hoc reports and quotes are produced in a timely manner

Health & Safety Duties

Communicate regularly with staff through formal and informal channels on safety matters to ensure that there is a free flow of ideas and that morale remains high. Ensure that the OCS safety image is reflected positively through your actions and those of your subordinates. To direct activities of all subordinates, ensuring that they are properly trained to competently carry out their duties and responsibilities as well as ensuring that they acknowledge and accept a personal responsibility for safety. Take responsibility for ensuring that a safe system of work is produced and communicated to employees (subordinates) prior to the commencement of the work activity. Take responsibility for ensuring that plant and equipment is maintained and fit for purpose. Ensure that work activities are properly managed and supervised. Manage the safety performance of subordinates and take appropriate disciplinary action for any breaches in accordance with Company Procedure.

The ideal candidate will have the following experience and attributes:

IOSH desirable or NEBOSH desirable but not required Drug and alcohol testing will be required Demonstrable management experience operating within a similar service sector environment (essential) Proven track record in delivering effective customer service whilst maintaining appropriate operating margins (essential) Previous experience of leading a large, diverse workforce (essential) Working knowledge of industry practices (essential) Must be self-motivated and results orientated with effective inter-personal skills and the ability to communicate at all levels Highly organised with the ability to prioritise workload and delegate effectively to direct reports
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How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.



We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.