Job Description

With a focus on the Retail business and products, you will be responsible for leading regulatory and conduct risk oversight across new and evolving regulation, business strategy and other strategically important change initiatives. This also includes leading on regulatory developments and building a strategic aggregate Society-wide regulatory change view which includes regular senior executive and Board level reporting.
Your role will include oversight of strategy and product development and servicing (including product lifecycle management, fair value and complaints), high profile projects and initiatives, as well as reactive work in relation to issues and incidents where you would input on customer treatment strategies for remedial activities. As a subject matter expert, you will be expected to provide in the moment regulatory and conduct risk advice and challenge as well as analysis of data/Management Information (MI), providing timely upward briefings on key developments to the Director of Compliance and the Chief Risk Officer.
You will be providing expert advice on FCA regulation, with a focus on Retail Banking, Consumer Credit and the Consumer Duty. Working closely with the wider second line risk team and business stakeholders your specialist advice will be key to ensuring regulatory compliance. This enables Nationwide to support its customers in achieving their financial objectives, through products and services that meets their needs, offer fair value and ultimately delivering good outcomes.
This role sits within the Risk function and forms part of our second line of defence and is responsible for providing advice, support and challenge to the first line. We are at the forefront of complex regulatory change, and supporting strategically important projects, providing real-time advice and subject matter expertise on all aspects of the relevant regulatory perimeter. We identify, highlight and help mitigate conduct, compliance and operational risks. This is vital to ensure that Nationwide achieves its strategic ambitions, remains compliant and ensuring good outcomes for our customers.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing
You will be leading and managing a portfolio of work including stakeholder engagement, strategic initiatives and interpretation/implementation of new/evolving regulation. As the role is exceptionally varied given the breadth of stakeholders and initiatives you will support, no two days will be the same.
One moment you could be advising on a specific product, the next, supporting a high-profile programme at key forums/meetings involving multiple stakeholders. You will work with colleagues from across the business to support their strategic aims, ensuring delivery in a safe way that puts our customers and members at the heart of the decision-making process.
You will keep on top of the aggregate Society-wide position for key regulatory developments on behalf of the Compliance Director. As such you will be uniquely positioned to have exciting ah-hoc opportunities to input into and create briefings related to key industry and critical regulatory changes for the Chief Executive Officer and other senior executives.
You will also be reviewing data and Management Information (MI), including governance papers for senior committees which often include complex data relating to customer outcomes and operational risks, and providing briefings to senior management to support strong second line oversight and challenge.
Additionally, you will also have the opportunity to represent the team/department on strategic change projects and at senior management team meetings.
About you

• Extensive knowledge of the FCA Handbook, including the Consumer Duty, evidenced by proven experience in a risk and/or compliance function within a regulated financial institution.
• Strong technical understanding of retail banking products, with extensive experience on advising on regulatory and conduct considerations, preferably with some experience in customer treatment strategies for remediations.
• Flexibility and presence to lead a portfolio of work, including large projects, effectively managing conflicting priorities.
• Proven ability to interpret and apply regulatory requirements in a practical business context, using data-driven insights to identify and articulate regulatory and conduct risks.
• Strong stakeholder engagement skills, demonstrated by successful collaboration with cross-functional teams and influencing at a senior level. Evidence of building consensus and driving action on risk and compliance matters.
• Excellent written and verbal communication skills, with a track record of producing high-quality advice notes, briefings, or presentations. With the ability to provide examples of advising and/or influencing senior stakeholders on regulatory and conduct risk.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you'll get
There are all sorts of employee benefits available at Nationwide, including:

• A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub - Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 30 days holiday, pro rata
• Individual healthcare cover

Banking - but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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