Job Description

Compliance and Qualifications Manager

Responsible for:

Compliance and Qualifications Officer, Education and Training Executive and the Accreditation Executive.

Reports to:

FHT Chief Executive

The role of the FHT Compliance and Qualifications Manager (CQM) is to ensure that the organisation is conducting its business and activities in full compliance with all national and international laws and regulations that pertain to its industry, as well as professional standards, accepted business practices, and internal standards.

Principal duties and responsibilities:

Oversee and manage all compliance issues across all organisational activities to ensure all standards are met.

To be accountable for compliance of the business and its development with a focus on the goals, objectives, and strategies.

To liaise with regulatory bodies, insurance underwriters and broker and other stakeholders to ensure compliance and that appropriate services and products are offered to members.

Develop and maintain effective relationships with industry peers, colleagues, partners, insurance, and healthcare professional bodies.

Effectively and efficiently manage the FHT Therapist Register and its development in line with strategic aims.

Review FHT's acceptance criteria for all existing and any new therapies and qualifications.

To be accountable for the controlled function of compliance as FCA Approved Person and report any compliance issues that could affect FHT's viability.

FHT Manager Duties/Responsibilities

An FHT manager is responsible for the support, development, and performance of their team to reach their full potential and achieve defined business objectives. The manager is to plan, deciding upon business goals and best way to achieve them, by organising, determining the most efficient and effective allocation of staff and resources, and identifying solutions to challenges. They direct, motivate, guide and support staff to achieve the goals.

An FHT manager is expected to be focused on their own development to be able to utilise their communication and interpersonal skills, to act as a role model for the organisation, to make appropriate decisions and maintain a focus on continuous improvement.

An FHT manager will ensure all responsibilities are met for the health, safety and wellbeing of themselves and their teams, working with the Chief Executive to ensure a stable and sustainable environment. They will focus on meeting stakeholder needs and ensuring excellent customer service is delivered through all areas.

To be successful in this role, you will need to have the following:

Qualifications and experience

5 years' experience as a qualified therapist and three years teaching experience.

(Essential)

2 years or more relevant management experience.

(Essential)

2 years or more working experience in the insurance industry.

(Desirable)

2 years or more experience in a customer service management role.

(Desirable)

Technical competence

Knowledge and understanding of one of the following i.e. Complementary, Beauty or Sports Therapies.

(Essential)

Knowledge and understanding of the National Qualifications Framework.

(Essential)

Knowledge and understanding of general insurance market and principles.

(Desirable)

Knowledge and understanding of insurance accounting systems including clients, underwriters.

(Desirable)

Knowledge and understanding of Policy wordings and all other documentation for all insurance products sold.

(Desirable)

Knowledge and understanding of Customer Relations Management (CRM) and other databases.

(Desirable)

Core competence

Excellent interpersonal and communication skills.

(Essential)

Great attention to detail.

(Essential)

To be methodical, motivated, assertive, accurate, timely and able to show initiative.

(Essential)

To be client focused and be able to build positive relationships with a variety of stakeholders.

(Essential)

To have business awareness and be able to attain positive results.

(Essential)

To be able to work within a team environment and on your own.

(Essential)

To have the ability to lead a team.

(Essential)

To understand general principles regarding risk assessment.

(Essential)

Proficiency in MS Office applications i.e. word, PowerPoint etc.

(Essential)

Confidentiality and discretion are always essential requirements.

IMPORTANT NOTE:

If you do not meet all the essential criteria but you are a qualified therapist with teaching experience please apply as we are keen to ensure that we have this skill within in our staff team, and we can provide internal training to cover other elements you may not currently have.

Please note, we are reviewing applications as they come in and as such the advert may close early if sufficient applications are received.

To apply please send your CV to the following email address: ce@fht.org.uk

We offer the following benefits:

25 days annual leave (pro rata for part time hours). Additional paid days off between Christmas and New year

Four percent employer contribution to your pension.

Paid lunch break.

Some flexible working.

Free parking.

Job Types: Full-time, Permanent

Pay: 35,000.00-42,000.00 per year

Work Location: In person