Job Description

Job summary

Are you passionate about patient safety and quality improvement? Do you want to support a network of GP practices in enhancing their compliance and quality improvement efforts? Join our dynamic and forward-thinking team at Our Health Partnership (OHP) as a Compliance & Quality Improvement Officer

Main duties of the job

The Contracts and Quality Improvement Officer is a key post within OHP central team. The purpose of the role is to collect and analyse data from within OHP central and across practices and PCNs to generate reports, dashboards, and visualizations that will support in making business decisions and ensuring that the central team, practices and PCNs are compliant with CQC and other regulatory bodies.

The role includes participation in the operational out-of-hours on call rota.

The post will jointly lead on all aspects of CQC analysis for our member practices: providing a supportive role to the practices and supporting the preparation for CQC inspections.

The post holder will also monitor and analyse the OHP practice complaints and significant events through the OHP intranet, TeamNet.

About us

Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients.

We are currently a GP partnership of 30 practices with 39 surgeries, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.

Benefits of joining Our Health Partnership (OHP)

NHS Pension Annual leave minimum 27 days, plus 8 days bank holiday pro rata Employee discounts and benefits scheme Employee assistance programme (EAP) Wellbeing support and initiatives

Job description

Role Duties

Responsible for collating and submission of externally required data e.g. ONS Surveys and Gender Pay Gap Reporting. Collecting and analysing data from external bodies, from within OHP central and across OHP practices and PCN's to generate reports, dashboards, and visualisations that will support in making business decisions. Be responsible for keeping the newly created practice Business Intelligence dashboard up to date and lead on a programme of work to ensure it continually evolves to meet the needs of our practices. Collecting data from within OHP central and across OHP practices and PCN's to ensure compliance with CQC and other regulators. Collate from OHP practices, all data regarding Core Quality Markers (including complaints and significant events). Report writing and attending various committee meetings across the organisation. Supporting the Chief Operating Officer in ongoing registration with CQC, conducting due diligence checks and evidence collection on all newly joined practices and any newly registered services. Act as the lead officer with providing CQC data to practices and support them by analysing the data and preparation for CQC inspections. Conduct mock CQC inspections for our practices, to support practices with preparation, seek assurances on what is working well, identify outstanding practice and the areas for improvement. Attendance at CQC inspections at OHP practices, providing support during the process. Support the central team with reporting and data analytical work streams as and when required. Support the Chief Operating Officer with the management of the OHP central team shared drive and all aspects of IT; ensuring everything is safe and robust. Jointly support the co-ordination, implementation, and delivery of the Governance Committee agenda with emphasis on OHP key performance indicators. Manage, monitor, and keep updated the OHP risk register and register of interests. Ensure OHP compliance with all CQC requirements. Maintain the OHP CQC provider registration. Participating in the OHP operational out of hour's on-call rota for Enhanced Access HUBs. Support and advise practices, PCNs, Board and central team on digital requirements and developments. Maintain all communication channels that OHP hold including webpage, social media, newsletter platforms and internal intranet. Involvement in the OHP Research Hub workstream, including governance requirements and data collection. Providing cover during the absence of the Enhanced Access Operations Officer Ensure that OHP's policies are regularly reviewed and updated. Ensure financial and quality returns are submitted to commissioners for any contracts held by OHP centrally e.g. Sexual Health Contract Represent OHP at any contract review meetings with commissioners, regarding any contracts held by OHP centrally. Managing the premises/Health and Safety requirements of the central offices. Working in conjunction with the Head of People and Practices, contributing to the development of our robust series of training/update webinars (specifically relating to governance/compliance). Support with the delivery of ad hoc projects as and when required e.g. Setting up new services

Key objectives and result areas

Collection, interpretation & reporting of all practice quality returns Work within OHP's BI team with responsibility for supporting the central team, practices and PCN's in areas of finance, CQC quality, clinical quality, and general quality Produce aggregate reports for all OHP practices, localities and high-level board RAG rated reports for presentation to the board, in line with the Governance Escalation process Investigate and analyse incidents within OHP and as directed support investigations and resolutions at practice level. Support and attend CQC inspections of OHP Practices Produce reports and findings of audits and inspections to the central team and practices. Produce action plans in cooperation with Directors, Governance leads & RM's. Assist in communicating shared learning of all adverse incidents and events. Record progress on practice CQC action plans and present evidence to the Chief Operating Officer and/or Governance Board.
The above list is not exhaustive and due to the nature of the services that OHP central team deliver and the size of the team there may be a requirement for the post holder to undertake other duties as directed by the Head of Compliance and Contracting

Health and Safety

The post holder has a duty of care to themselves and to others with whom they come into contact in the course of their work as laid down in the Health and Safety at Work Act 1974 and any subsequent amendment or legislation.

Value and recognise the ideas and contributions of colleagues in their endeavours to reduce the incidence of healthcare associated infection.

Equality and Diversity

We are committed to providing an environment where all staff, service users and carers enjoy equality of opportunity.

We work to eliminate all forms of discrimination and recognise that this requires, not only a commitment to remove discrimination, but also action through positive policies to redress inequalities.

Providing equality of opportunity means understanding and appreciating the diversity of our staff, service users & carers and ensuring a supportive environment free from harassment.

Confidentiality

All staff must be aware of the Data Protection Act 1984, and its subsequent amendments, which is now in force. This means that protection of data about individuals is a requirement of the law and if any employee is found to have permitted unauthorised disclosure, the Trust and the individual may be prosecuted.

Standards of Business Conduct and Conflicts of Interest

It is the responsibility of staff to ensure that they do not abuse their official position for personal gain or seek to advantage or further private business or other interests in the course of their official duties.

Information and Records Management

The post-holder must be competent in using IT and have the relevant skills to carry out the activities required for the post.

To comply with the Data Protection Act 1998, Freedom of Information Act 2000, and Department of Health Code of Confidentiality in line with Trust procedures.

To adhere to OHP policies on records management including creation, use, storing and retention and disposal of records.

Adhere to OHP Identity (using the standard templates).

Safeguarding Adults and Children

OHP is committed to ensuring adults and children are protected and come to no harm from abuse. All employees have a responsibility to be aware of national and local policies, their individual responsibilities with regards to the protection and safeguarding of both adults and children and must always adhere to them.

Organisational Change

As services develop and change, the post holder may be required to undertake other responsibilities within the OHP.

Review:

This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder

Person Specification

Experience

Essential

Experience of gathering and analysing complex and business sensitive information. Experience of report writing using complex data from a number of different sources and integrating information from these to produce the required outcomes. Experience of working with complex databases and generating error free reports and information from them Experience of interacting with a wide range of individuals including patients, staff members, senior managers and external organisations. Demonstrated experience of coordinating workloads in complex challenging environments. Experience of managing risks and reporting. Evidence of influencing motivating and negotiating with others to achieve change.

Desirable

Experience of CQC regulatory requirements. Experience of managing projects. Experience of setting up and delivering quality improvement projects.

Skills

Essential

Ability to understand and disseminate complex ideas in a challenging environment Able to establish and maintain effective working relationships with staff at all levels, members of the public and external organisations Ability to listen to ideas from different perspectives, determine the way forward whilst maintaining the commitment of staff/individual Have strong analytical skills and attention to detail Ability to pull together error free comprehensive reports, data and letters. Ability to escalate informed concerns within a timely manner. Demonstrated effective written and verbal communication skills. Highly organised individual with excellent time management skills. Prioritisation and time management Skills. Ability to analytical assess data and information to produce required reports and information. Problem solving skills. Ability to manage large volumes of complex work.

Desirable

Able to develop and deliver presentations to meet the needs of different audiences.

Qualifications

Essential

NVQ3 or above or equivalent qualifications Evidence of ongoing professional development in the past 3 years GCSEs including English & Maths ECDL or equivalent

Desirable

First degree or qualification plus experience equivalent to first level degree Project Management Qualification

Employer details

Employer name

Our Health Partnership

Address

1st Floor

1856 Pershore Road

Birmingham

B30 3AS

Employer's website

https://ourhealthpartnership.com/

Job Types: Full-time, Part-time, Temporary

Pay: 29,000.00 per year

Benefits:

Company pension Flexitime Work from home
Schedule:

Day shift Monday to Friday
Work Location: Hybrid remote in Birmingham, B30 3AS

Application deadline: 23/07/2025
Reference ID: CaQIOJJ