Job Description

Compliance and Systems Lead

Role overview

We are looking for a highly motivated, productive and proactive individual with experience of operations and compliance management with a strong focus on compliance in a regulatory environment, policy and procedure management, service improvement and project management.

The successful candidate will need to ensure the Practice is compliant with all regulatory requirements, service development and delivery of key targets across a range of clinical and administrative areas. They will also need to work collaboratively with the whole staff team and work effectively as part of a team and individually to develop and implement strategies.

Person specification

The ideal fit for this role is a confident, resilient and authentic individual with excellent communication skills, who can work well with others in sometimes challenging circumstances. They should be adaptable and able to understand and respond to the diverse and dynamic nature of the role in the ever-changing healthcare environment.

The successful candidate will have vision, a sense of accountability and a pro-active approach to problem solving. They will be flexible, responsible and have an excellent eye for detail. Ideally, they will have knowledge of operational processes and requirements required within a healthcare environment or similar.

It is a condition of employment that the strictest confidentiality is observed with regard to every aspect of patient contact and information. Failure to observe this condition will result in instant dismissal.

Experience

Previous health care management experience is not essential for this role; however, individuals will have to demonstrate transferable knowledge and skills and be able to quickly learn new systems. Ideally, we would like someone with excellent understanding of Optum (Emis) and QOF.

In return

We are a well-established practice located across 2 sites in Tunbridge Wells. We have a CQC rating of "Good" and have 5 GP Partners, 5 Salaried GPs, a nursing team of 7 and a multi-disciplinary support team. We are a training practice so support individual and team learning and development. We offer 6.6 weeks annual leave allowance, membership of the NHS Pension Scheme and eligibility for various NHS discounts. We believe staff well-being is vitally important so focus on open communication, positive working relationships and hold regular social events including art lessons, fundraising, book clubs and staff parties.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please read the job description and person specification for more details about the role below

Job description

To support the Practice Manager with the day-to-day running of the Practice.

To have excellent IT skills including competency in EMIS (Optum) (and attached software), Microsoft Word, Excel, Outlook plus have the ability to learn and work with accountancy and Docman software.

To help maintain records, policies and protocols for Statutory, CQC and GMS and GDPR requirements.

CORE REQUIREMENTS & RESPONSIBILITIES

To help meet the Quality and Outcome Framework target by overseeing and running specific ad hoc recall projects when required. Oversee training of other staff on all aspect of recall.

Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.

Maintain the significant event database, providing advice to staff and briefing the team at meetings as required

To assist in day to day IT problem solving/reporting for the Practice.

To help maintain records, operational policies and protocols for statutory, CQC and GMS requirements.

Liaison with suppliers and contractors when support/remedial action is required.

To attend meetings and assist in taking minutes when required.

Assisting in coordinating property maintenance projects/servicing visits.

To update and maintain text messaging services.

To assist with putting on weekly appointments.

To support with any issues/changes/updates relating to appointment schedule of all clinicians and updating templates and EMIS.

To assist with weekly room rotas for surgery and PCN staff.

This job description may be reviewed in the light of changing organisational and service needs. Any changes will be fully discussed with the post holder. The post holder may also be required to carry out other work appropriate to the grade of the post.

Person specification in more detail

Qualifications and Knowledge

Essential:

o Good standard of education with literacy and numeracy skills

Desirable:

o Educated to A-level/equivalent or higher

o Leadership and/or management qualification

Experience

Essential:

o Experience of working with the general public

o Experience of working in a healthcare setting

o Experience of successfully developing and implementing projects

Desirable:

o Experience of managing multidisciplinary teams

o NHS/Primary Care general practice experience

o Relevant health and safety experience

Skills

Essential:

o Ability to recognise opportunities to enhance service delivery

o Excellent communication skills (written, oral and presenting)

o Ensure Practice Manager is kept informed of any changes, updates and relevant information

o Strong IT skills (generic)

o Strategic thinker and negotiator

o EMIS/System1/ user skills

o Effective time management (planning and organising)

o Ability to network and build relationships

o Proven problem solving and analytical skills

o Ability to motivate and train staff

Personal Qualities

Essential:

o Polite and confident

o Flexible and co-operative

o Excellent interpersonal skills

o Ability to use initiative and judgement

o High levels of integrity and confidentiality

o Ability to work under pressure

o Ability to relate to colleagues at all levels

o Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Other requirements:

o DBS check

o Flexibility to work outside core office hours

Job Types: Part-time, Permanent

Pay: 16.50 per hour

Expected hours: 24 per week

Benefits:

Additional leave Company events Company pension Free flu jabs Health & wellbeing programme
Application question(s):

Do you have proof of right to work in the UK? Only those who answer the following question will go through the shortlisting process: After reading about our Practice and the role, what qualities can you offer for this position?
Language:

English (preferred)
Location:

Royal Tunbridge Wells TN1 2DX (preferred)
Work Location: In person

Application deadline: 15/06/2025
Reference ID: CSLMay25